Community Program Specialist
Job Details
Boston, NYC, Oakland, Washington D.C. - ,
Full Time

The Community Program Specialist collaborates with the Community Program Manager to build, strengthen and support Amnesty International USA’s Community Networks Program.

The Specialist role will project manage and lead recruitment, training, leadership development of a volunteer leader program. The position will have a leadership role in organization-wide Community Program activism initiatives and specific initiatives that support AIUSA’s base-building projects. The role will develop, implement and evaluate communication, retention and engagement strategies for networks of activists in the Community Program. The position will represent AIUSA with external partners, including work in coalitions, outreach opportunities and other audiences. 

The Community Program Specialist is responsible for managing the data and communications for multiple activist networks as well as implementing AIUSA’s strategy around leadership development. The Specialist builds and strengthens the capacity of a network of specialized volunteers to lead and support activities that advance AIUSA’s human rights work; leads on recruitment, assessment and retention of this leadership network; and develops training, resources and support mechanisms for networks of activists within the Community Program. Further, they are responsible for leading the successful mobilization of Community Program networks in activism initiatives at AIUSA. 


Essential Job Functions 

  • Manage and direct volunteer leaders that support the work of AIUSA’s Community Program Implement leadership recruitment and cultivation strategy for AIUSA’s Community Program, including standards of accountability to ensure that volunteer leaders meet the expectations associated with their roles  
  • Create onboarding and role development plan, including one-on-one meetings and customized support as needed, ensuring leaders are fully prepared for their role 
  • Project manage and lead annual in-person and virtual trainings for Community Program volunteer leaders to provide orientation and skill development 
  • Oversee the annual work planning for volunteer leaders and collaborate on the development of annual goals for the national ACSC Steering Committee. 
  • Develop a comprehensive plan for measurable volunteer growth that meets core, emerging, and critical program needs through the continued engagement of the existing volunteer base, re activation of previous volunteers, and the acquisition of new and diverse community volunteers. 
  • Capture volunteer leader impact by creating a pathway for both online and offline engagement and analyze engagement points with intent to scale 
  • Ensure proper monitoring, evaluation, accountability, and learning is documented and incorporated into a data management system. 
  • Cultivates and negotiates mutually beneficial agreements and partnerships with a variety of external groups organizations, and corporations with the goal of increasing volunteer recruitment. 
  • Develop and facilitate webinars, trainings and orientations for Community Program volunteer leaders and networks of activists 
  • Develop, implement and evaluate communication, retention and engagement strategies for networks of activists in the Community Program 
  • Support individual member leaders through coaching, leadership development and skill development 
  • Support on organization-wide Community Program activism initiatives, including Banned Books Week, Write for Rights, and specific initiatives that support AIUSA’s base-building projects 

Desired Qualifications 

  • Minimum of 5 years directly relevant experience with volunteer management, organizing, and/or program management; work on human rights or social justice preferred 
  • Strong understanding of volunteer management, engagement and development, including experience with recruitment, coaching, assessment and removal of volunteers 
  • Knowledge of best practices and current theories of volunteer leadership development and volunteer management 
  • Ability to direct, motivate and collaborate with volunteers 
  • Exercises commitment to inclusion, diversity, equity, and accessibility 
  • Experience with community organizing 
  • Ability to independently manage multiple concurrent projects to success 
  • Demonstrated ability to develop and implement systems or processes for a team while integrating multiple stakeholders 
  • Ability to manage and analyze data, and use data to make strategic decisions 
  • Experience using digital communications and engagement tools to increase organizing and advocacy outputs 
  • Demonstrated ability to work across teams, departments and other structures to achieve goals 
  • Experience developing training materials and facilitating workshops based on identified needs of stakeholder groups 
  • Strong written communication ability, including experience with email, newsletters, toolkits, and/or promotional materials 
  • Excellent interpersonal and diplomatic skills, with demonstrated ability to independently resolve conflict 
  • Excellent organizational skills and attention to detail 
  • Demonstrated ability to work independently and manage time effectively
  • Demonstrated ability to think strategically and initiate creative solutions


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