Bilingual Scheduling Specialist
Job Details
Entry
La Clinica - Saint Paul, MN
Full Time
Undisclosed
Undisclosed
Undisclosed
Any
Undisclosed
Description

This is a 0.5-1.0, benefits eligible position. This position requires you to be bilingual Spanish/English or Hmong/English speaking. You must be willing to work evening (11am-7:30pm) and Saturday hours (until noon).

SUMMARY

 Schedules patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic.

Essentials Functions

  • Answer inbound calls promptly and in a polite, professional manner.
  • Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services.
  • Obtain and enter accurate demographic information into organization’s EHR.
  • Verify insurance and provide information regarding Minnesota Community Care discount program.
  • Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to a supervisor or triage nurse.
  • Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients.
  • Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions.
  • Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization.
  • Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public.
  • Knows, understands and adheres to organizational policy related to the patient’s rights for confidential care.
  • Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness.

Organizational Overview
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care.
Approximately 87% of our patients in the 2019 calendar year were people of color from Asian, African American, American Indian or Latino communities, and 98% of our patients had incomes below 200% of federal poverty guidelines.

Qualifications

Required Education: :

  • High School or GED required.

Experience Required:

  • Spanish/English or Hmong/English bilingual required
  • One year of experience in customer service and/or related clinical environment;
  • Working knowledge of medical terminology.
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