Risk Chargeback Representative

• Generate Positive and Professional Attitude
• Responsible for Answering and Returning Merchant Calls
• Assemble Documents – for Held Merchant Accounts
• Type and Prepare Retrieval Letters for Merchant’s
• Daily Monitoring and Notifying of Held Merchant Accounts
• Reviewing Merchant Documentation to Verify Legibility
• Preparing Merchant Account Holds for Review
• Scanning Chargeback Documentation
• Stamp and Mail Chargeback Related and Miscellaneous Items
• Decision Making – On a Regular Basis, Exercises Good Judgment and Assumes Responsibility for Decisions, Having a Positive Impact on Merchant’s

• Clean background and credit history required
• Strong Verbal and Communication Skills
• Excellent Writing Skills
• Detailed Oriented
• Ability to work in a Fast Paced Environment
• Ability to work Independently
• Maintain a Positive Attitude – Customers, Co-Workers and Management
• Completing Delegated Projects – Job Related Duties
• Highly Organized
• Clear criminal history and credit history

Benefits:

• Health Benefits
• Eye Benefits
• Dental Benefits
• 401K with matching

Additional Requirements:
This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned