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Risk Chargeback Representative

Job Details

Corporate Office - Cleveland, OH
Full Time
High School Diploma
1st Shift
Customer Service


  • Generate Positive and Professional Attitude
  • Responsible for Answering and Returning Merchant Calls
  • Assemble Documents – for Held Merchant Accounts
  • Type and Prepare Retrieval Letters for Merchant’s
  • Daily Monitoring and Notifying of Held Merchant Accounts
  • Reviewing Merchant Documentation to Verify Legibility
  • Preparing Merchant Account Holds for Review
  • Scanning Chargeback Documentation
  • Stamp and Mail Chargeback Related and Miscellaneous Items
  • Decision Making – On a Regular Basis, Exercises Good Judgment and Assumes Responsibility for Decisions, Having a Positive Impact on Merchant’s

Qualifications / Benefits

  • Clean background and credit history required
  • Strong Verbal and Communication Skills
  • Excellent Writing Skills
  • Detailed Oriented
  • Ability to work in a Fast Paced Environment
  • Ability to work Independently
  • Maintain a Positive Attitude – Customers, Co-Workers and Management
  • Completing Delegated Projects – Job Related Duties
  • Highly Organized
  • Clear criminal history and credit history


  • Health Benefits
  • Eye Benefits
  • Dental Benefits
  • 401K with matching

Additional Requirements:
This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned