Match Support Specialist 12th Grade & Beyond
Job Details
Kansas City - Kansas City, MO
Full Time
$36,000.00 - $40,000.00 Salary/year

Match Support Specialist 12th Grade & Beyond

STANDING TOGETHER TO DEFEND POTENTIAL:  In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids and teens who want to realize their full potential.  Over 1,200 Matches (Bigs & Littles) get together every week in Kansas City. Research proves that children enrolled in BBBSKC programs are more likely to improve in school and in their relationships with family and friends and are less likely to skip school or use illegal drugs or alcohol.

BBBSKC has been recognized as a leader in the non-profit industry and in the national BBBS network; winning the National Large Agency of the Year and Gold Standard Award in 2011, 2013, 2015 and 2017. Other awards include: NAIA Company of Character, Ingram’s Magazine & KC Magazine’s Best Non-Profit, and the Non-Profit Times Best Non-Profit to Work for in America. Our mission and reputation attract a very talented pool of employees and our culture helps us retain that talent.  


Reporting to the Manager of Match Support 12th Grade & Beyond, the Match Support Specialist 12th Grade & Beyond is a full-time exempt position responsible for providing match support to their assigned matches. The main role is to build a relationship with the Big, Little, and Parent to ensure the best quality support for all matches. Additionally, the Match Support Specialist 12th Grade & Beyond is required to thoroughly document match support conversations in the BBBS Federation wide information management system. This position will work as part of the team to provide comprehensive support to Littles as they empower them to take control of their post-secondary pathway—college, trade, or workforce.



  • Provide all monthly and quarterly check ins for existing matches.
  • Document all monthly and quarterly check ins thoroughly and within the required time frame to adhere to the standards of BBBSA using the BBBS federation wide information management system (Matchforce).
  •  Receive and support new matches from the Enrollment and Matching team after their 90-day introductory period; as well as matches that transition to from the 8th-11th Grade Match Support Team.
  • Perform annual surveys, and create, update and document match goals as needed.
  • Attend monthly face to face meetings with the Enrollment and Matching team to discuss new matches.
  • Travel to meet all newly transferred matches within the 30–90-day period.
  • Attend required agency and national trainings for safety and best practices
  • Complete match closures and required documents for match closures.
  • Facilitate career coaching meetings as needed/requested.
  • Attend and participate in workshops, events, panels, and other enrichment opportunities geared towards the 12th Grade & Beyond Team.
  • Participate in WIG, departmental, and other required agency meetings.
  • Attend required Program related and agency events.
  • All other duties as assigned.



Our ideal candidate will be a team player, who demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved. The position requires the ability to work autonomously, with outstanding customer service, and flexibility with a willingness to work as needed to accomplish job requirements. The ideal candidate will have excellent interpersonal skills and be able to clearly communicate through both written and verbal communication.

Candidates must also possess the ability to set and accomplish goals. Must be highly organized with the ability to multitask, implement systems and follow-up processes, able to effectively work under pressure, use independent judgment and produce a quality work product within tight time constraints. You should be able to work independently and also work well with a team as you will work alongside our BBBSKC team members.


  • Bachelor's degree in social work, psychology or counseling; or a bachelor's degree and at least two years paid professional work experience in the social service or youth development field
  • Experience working with high school and/or college age strongly preferred
  • Bilingual in Spanish/English is a plus
  • Familiarity with Salesforce is a plus
  • All applicants must submit to and pass a background check



BBBSKC is the fastest growing Big Brothers Big Sisters agency in the nation, nearly doubling the size of our staff and number of children served within the past 10 years. We are proud to offer competitive pay, a generous benefits package, ample vacation days, and a fun office environment. Management believes in an inclusive environment where staff members can learn and grow. We offer an employee wellness program and professional development opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan quarterly staff outings where we step away from our day-to-day operations and focus on connecting as a team. This position is based in our beautiful, newly renovated Crossroads office (which happens to include a rooftop party deck) and auxiliary office next door.  As a member of the BBBSKC team there will be an expectation to participate in some evening and weekend events.  



36,000  - 40,000 annually depending on qualifications

Effective September 13th, 2021, BBBS requires all new hires be fully vaccinated for COVID-19 prior to starting work. Prospective employees are considered fully vaccinated two weeks after the second dose of a two-dose vaccine (Moderna or Pfizer) or two weeks after a single-dose vaccine (Johnson & Johnson). BBBS will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause BBBS undue hardship or pose a direct threat to the health and safety of others.



BBBSKC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BBBSKC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.