Under the direct supervision of the DVSH Program Coordinator, the DVSH Overnight Support will provide overnight coverage Sunday through Thursday from 11pm till 7am at the Domestic Violence Safe House. This position is responsible for overseeing the house during evening hours, observing cameras, cleaning different areas of the house and to maintain the overall safety for clients in the DVSH. This position is also responsible for responding to 24 hour hotline calls and calls that come in through the Lethality Assessment Protocol phone.
PRIMARY DUTIES AND RESPONSIBILITIES
- Create a comfortable and safe stay for victims and children while at the DVSH.
- Respond to requests for entry into the DVSH; these request occur from the 24hour domestic violence hot line and the Lethality Line. Staff will assess for appropriateness of placement and ensure safe placement of family in danger.
- In collaboration with other case managers who work within the DVSH program, respond to the needs of victims who contact FCS through 24 hour hotline.
- In collaboration with other case managers who work within the DVSH program, respond to the needs of victims who contact FCS through Lethality Assessment Protocol (LAP) phone
- Be able to give support to victims that may be upset at night; provide reassurance and encouragement.
- Educate victims regarding issues related to domestic violence.
- Refer and transfer the victims to the appropriate DVSH staff for individual or group therapeutic services.
- Assist with the upkeep of the DVSH; maintain common areas and work alongside victims to keep the DVSH comfortable and clean.
- To ensure safety, keeping observance of the camera system and responding to the call in phone to check in with victims who are in the community.
- Maintain and provide a packet regarding domestic violence information, resources, and services to be provided to victims referred to the program.
- Participate in ongoing Outreach activities within the DV program.
- Participate in scheduled supervisory sessions with the DVSH Program Manager to provide feedback regarding direct services, program and other issues which may impact the program.
- Other duties as assigned.
- Active participation in DVSH team meetings to assist with ensuring the clients receive appropriate and timely services and to provide input to enhance service delivery for program participants.
- Keep notes on victims updated to the day in the confidential electronic files system used by the agency.
- Maintain statistics regarding service delivery and other services provided to victims of domestic violence as necessary.
- Maintain awareness of community resources.
- Manage tasks assigned.
This position has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
- High School Diploma or
- A minimum of one year experience providing crisis services to families.
- Knowledge of and ability to work with persons of diverse backgrounds.
- Knowledge of crisis counseling skills.
- Knowledge of dynamics of domestic violence.
- Current Drivers License
- Safe Driving Record
Ability to read and comprehend basic instructions, short correspondence, and memos. Ability to write basic correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees within the organization.
Basic math skills of addition, subtraction, multiplication and division are required.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers License
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. The physical demands of this positon are as follows:
- Routine office mobility.
- The DVSH Support Staff must be able to transport her/himself to the shelter and other locations as necessary in a timely manner.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics are as follows:
- The DVSH Support Staff will work in the Carroll County office or Safe House, a routine office setting.