Digital Solutions Coordinator
Job Details
Senator John Heinz History Center - Pittsburgh, PA
Full Time
High School
Information Technology

The Heinz History Center, an affiliate of the Smithsonian Institution and the largest history museum in the Commonwealth of Pennsylvania, is currently seeking a Digital Solutions Coordinator to support its organizational website (, other affiliated websites, and online transactional systems. This new role will support the critical business needs of the History Center through various technology platforms, during a time where the organization is focused on optimizing and improving digital services. An exciting project to redevelop the History Center’s website is in its early stages, and the Digital Solutions Coordinator will be a key member of that project team.

The key responsibilities of the Digital Solutions Coordinator include:

  • Serve as website administrator and first-line support for website issues.
  • Provide project support for the website redevelopment project.
  • Serve as product owner for ecommerce systems for ticketing, retail, membership sales, event registrations, and event rental inquiries; and
  • Provide support for departments in extracting data and providing timely reports for decision-making.

This is a full-time position reporting the the Director of Technology & Digital Services.


High School diploma or equivalent; At least 2 years of experience managing ecommerce or organizational websites. Knowledge of any (at least two) of the following:

  • Wordpress
  • Google Analytics & Data Studio
  • Shopify
  • FormAssembly
  • Online event registration/ticketing platforms
  • HTML, CSS, PHP for website development
  • Crystal Reports, SQL for reporting

Understanding of customer data management and experience with transactional systems. An ability to learn new software as required and understand product documentation.

Proficient in Microsoft Office applications, especially Excel. Basic photo editing and proofreading skills.

Attention to detail. Ability to identify, pre-empt, and solve problems as part of a team.

Excellent communication skills and ability to work with all divisions across a busy museum system. Understanding of the role our business systems play in delivering the mission of the History Center.

Motivation to continue learning new technologies and stay on top of industry developments.