Overview: This position will coordinate and supervise all daily medical operations including but not limited to first aid, emergency medical response and rescue, related administrative duties, staff supervision, and guest service at Utah Olympic Park (UOP). It is the responsibility of this position to proactively supervise staff to in a way that will ensure medical coverage and overall operational support in all functional areas of the UOP. Ensuring the best medical response possible for any situation that may arise on UOP grounds and proactively encouraging the staff to be actively involved in the day to day operations of all other functional areas as required.
Primary Tasks & Responsibilities
- Provide emergency first aid response, evacuation and preparation for transportation to the sick and injured.
- Follow all UOP established protocols and maintain proper reports and documentation for all incidents.Responsible for scheduling, motivating, and disciplining park medical staff.
- Report to, and communicate effectively with Medical & Risk Management Director and the overall UOP Management Team.
- Coordinate and supervise all daily medical operations including but not limited to equipment inventory management, record keeping, and project management.
- Recruit, schedule, supervise UOP EMT staff.
- Oversee medical services budget.
- Manage specific day to day operations of medical staff ensuring that all documentation and daily tasks are completed in a timely and satisfactory manner.
- Provide excellent customer service at all times to guests, athletes, coaches and all UOP personnel while presenting an image of courtesy, efficiency and competence.
- Ensure that medical staff is monitoring all areas of activity, providing friendly assistance and guidance to guests and supporting the operations of all areas when they are not actively involved in a medical response or response training.
- Handle situations involving emergencies, violations, and or crowd control in a calm professional manner.
- Manage the repair and maintenance of all safety and evacuation equipment, fences, padding, signage, toboggans, ropes rescue equipment, buildings, etc
- Plan and implement all safety, medical, and rescue training for park medical staff
- Work closely with other functional areas to provide and coordinate rescue training ensuring a multi-departmental approach and that knowledgeable support can be applied to all rescue efforts
- Performs all duties as described for the Utah Olympic Park EMT/Safety Operations Manual
- Ensures UOP Patrol team is performing assigned duties outlined by UOP Management
- Manage major UOP medical responses, lift evacuation and accident investigations
- Reports to, and communicate effectively with Medical & Risk Management Director and UOP General Manager..
- Proactively support and participate with other functional areas as needed or requested from other functional area supervisors including but not limited to Jump operations, track operations, facilities maintenance, and public program activities.
- Assist in planning and execution of special events
- Provide and coordinate medical coverage for the Utah Olympic Oval and Soldier Hollow on a special event and daily operational basis to ensure that proper medical protocols are followed at both venues.
- Work closely with Sport Manager and Operations Manager to coordinate and maintain summer freestyle pool
- Other duties as assigned
Required Knowledge and Essential Skills
- Previous Professional Patrol experience preferred
- Snow Safety experience preferred
- National Ski Patrol Instructor status preferred
- Knowledge of Lift Evacuation procedures preferred
- Must have Scheduling, budgeting and staff management experience
- Must have advanced customer service skills and be able to successfully mediate emotionally charged situations involving guest and or employees
- Must have the ability to make decisions within broad parameters and procedural guidelines where there may be more than one correct solution and where guidelines may need interpretation
- Ability to multi-task in fast paced operations environment
- Ability to work a flexible schedule including On-Call situations, nights, weekends, and Holidays
- Must complete an OEC challenge course within one year of hiring
- Strong skiing (intermediate or better) and toboggan handling skills preferred
- Ability to perform basic water rescue and back boarding skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Must have the ability to interact at any time with guests or other employees in a pleasant manner and maintain good working relationships with others and all departments at the UOP.
- Five years continuous (seasonal) medical/first aid professional experience
- Flexible work schedule must be available to work days, evenings, weekends and holidays
- Ability to lift 20 pounds
- Must be able to stand on feet for extended time
- Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus
- Hearing to converse with others in a normal conversation
- Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting
Required In-House Training
- UAF Orientation
- Sexual Harassment
- Drug & Alcohol
- Hazardous Communications training
- Hazardous Response Team (Hazwoper) Training Mandatory
- Lock Out/Tag Out authorized
- Internal vehicle use
- Current National Ski Patrol Outdoor Emergency Care (OEC) certification
- Explosives training
- Lift Evacuation procedures
- Blood Bourne Pathogens training
- Overall Park operation knowledge (Nordic Hills, Track, Freestyle Jumps/Pool)
- OEC Challenge / refresher
- First Aid / CPR
Required In-House Training
- Lift / Zip evacuation
- Toboggan ski training
- Snowmobile checkout
- ATV checkout
- Avalanche I
- Avalanche Rescue
- Lock Out / Tag Out for pool pump and chemicals
- Pool maintenance / operation
- Helicopter LZ training
- Red Flag Incident / Accident investigation reporting
- Incident reporting
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of the job description at any time without prior notice.