Associate Vice President, Scattered Site Housing
Job Details
Harlem - New York, NY

Title:                        Associate Vice President, Scattered Site Housing

Unit:                        Executive

Reports to:             Chief Operating Officer

Location:                 Harlem, NY



The Associate Vice President (AVP) position is one of the backbone roles in the organization that effectively bridges program management with the executive leadership structure, and the role provides the leadership, management and vision necessary to effectively lead the respective Department with an emphasis on ongoing optimization and improvement. The AVP works closely with other critical agency departments (e.g. compliance, development, fiscal, IT), and the AVP navigates these relationships through a respectful, constructive, emotionally-intelligent and energetic style of both leadership and management; the AVP is always guided and informed by organization mission in all their major decisions for program.


The AVP Role within the Context of Overall Organizational Leadership

Reporting Structure

The AVP reports to the Chief Operating Officer (COO). S/he manages senior directors and managers within the Department, all of whom have direct front-line supervisory staff responsibilities as well.

The Executive Team

The AVP is a member of the Fortune Society Executive Team. The executive team is comprised of other AVP’s, Vice Presidents, and the C-suite (Chief Executive Officer, Executive Vice President, Chief Operating Officer, Chief Technology Officer, and Chief Financial Officer.) As a member of the Executive Team, the AVP is expected to represent the overall work of the Department, and they are expected to work creatively and collaboratively with the other departments (especially other areas of program services) in order to ensure optimal cross-program referrals and services.


Areas of Responsibility – Associate Vice President, Scattered Site Programs

The AVP is responsible for several critical departmental responsibilities. These include:


  • Sustaining a high-impact, Customer Service-Driven Culture
  • Leading and Managing Staff, Programs, and Major Initiatives related to their program area
  • Program area field-level expertise and knowledge of critical issues related to housing (compliance, policies, property management, landlord tenant law, etc.)
  • Strategic Fiscal Oversight
  • Leading and Supporting Staff
  • Developing Departmental Resources


Position Summary

The Associate Vice President will have direct oversight of all building programmatic operations specific to our Scattered Site Housing portfolio of programs. This includes resident selection, contract management, reporting, data collection, and community relations. On-site services for residents include: case management/counseling, crisis intervention, life skills training, family reunification, and other direct and collateral services.  The Associate Vice President of Housing will report to the Chief Operating Officer and will directly supervise three (3) Program Supervisors.  The Associate Vice President will be responsible for the overall performance of the project as measured by the success of our tenants. 


Essential Duties and Responsibilities

  • Supervises and manages the day-to-day operations of Fortune’s Scattered Site housing contracts
  • Oversight of all relevant staff in the programs, presently comprised of 30 line and managerial staff
  • Ensures that residents are provided with services necessary to build strong independent lives
  • Manages multiple contracts/revenue/budgets – currently including OASAS, DOH, and HUD among others; ensures that programs operate within budgets
  • Ultimately responsible for all service delivery and contractual compliance, and coordinates necessary compliance and due diligence with other key agency areas (administration, compliance, evaluation/quality assurance, fiscal, human resources, legal
  • Develops, approves, institutes, and/or modifies the program operations manual(s) and protocols and procedures
  • Assures the continued professional growth of staff through training; conducts in-service mechanisms specific to program content area
  • Identifies and incorporates best practices locally and nationally
  • Represents the organization at supportive housing functions and other community functions as needed
  • Coordination with and supervision of property management leadership; monitor occupancy, arrears, and ensure efficient operations
  • Management off HMIS, and external funder database systems  


Supervisory Responsibilities

Directly supervises three (3) Program Supervisors, who each manage their own teams of Case Managers.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.



  • Masters degree in social work or another behavioral health discipline strongly preferred or other life/professional experience equivalent to a Masters degree with a clinical emphasis

  • A minimum of ten year’s experience in senior/executive management capacity, with at least five years working in congregate or scattered-site programs

  • Significant experience working with distressed families and individuals

  • Excellent documentation and analytical skills

  • Strong verbal and written communication skills

  • Ability to be a team player and work independently – and can motivate and inspire others to be and do the same

  • Strong computer skills; conversant in all relevant software applications related to client and property management


The Successful AVP:

  • Has a servant leadership orientation. The COO shares and promotes power in service of mission, putting the needs of others first and helping people develop and perform to their optimal potential.

  • Is an active listener that consistently strives to understand and respond to the needs of their respective department in pursuit of the organization’s mission.

  • Is a proactive problem-solver. The AVP anticipates and plans for challenges rather than merely reacting to them.

  • Is a strategic and critical thinker. The AVP has the ability to consultatively tackle complex organizational problems and navigate circumstances where decisions made may have no perfect or ideal outcome.

  • Embraces self-accountability and transparency. The AVP holds themselves as accountable to the people they lead, and they demonstrate that accountability through a transparent documentation of progress towards key departmental goals.

  • Is an effective communicator. The AVP will be both a strong written and spoken communicator, and have the ability to communicate (and translate) across major parts of the organization as a means to strengthen departmental relationships and to foster opportunities for collaboration.  

  • Leverages mistakes as learning opportunities. The AVP has the ability to accept, learn, and grow from failure.

  • Is results and outcomes-driven. The AVP builds a results orientation by transparently sharing departmental performance data and by striving to create an organizational culture of inquiry and aspiration.

  • Uses inclusive, consultative decision-making as a primary tool to ensure the ongoing optimization of their respective department.


Work Environment

This job operates in a professional office environment, but one that is also welcoming and inclusive for all staff and program participants who benefit from Fortune Society services.


Position Type/Expected Hours of Work

This position requires flexibility and some evening/weekend work. This is a full-time, exempt position. This position is afforded the standard benefits and executive compensation package. Employment Services are situated at both our Academy/Castle Gardens site in West Harlem and our main offices in Long Island City.



Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.


Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, citizenship status, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.