Title: Associate Vice President, Scattered Site Housing
Reports to: Chief Operating Officer
Location: Harlem, NY
The Associate Vice President (AVP) position is one of the backbone roles in the organization that effectively bridges program management with the executive leadership structure, and the role provides the leadership, management and vision necessary to effectively lead the respective Department with an emphasis on ongoing optimization and improvement. The AVP works closely with other critical agency departments (e.g. compliance, development, fiscal, IT), and the AVP navigates these relationships through a respectful, constructive, emotionally-intelligent and energetic style of both leadership and management; the AVP is always guided and informed by organization mission in all their major decisions for program.
The AVP Role within the Context of Overall Organizational Leadership
The AVP reports to the Chief Operating Officer (COO). S/he manages senior directors and managers within the Department, all of whom have direct front-line supervisory staff responsibilities as well.
The Executive Team
The AVP is a member of the Fortune Society Executive Team. The executive team is comprised of other AVP’s, Vice Presidents, and the C-suite (Chief Executive Officer, Executive Vice President, Chief Operating Officer, Chief Technology Officer, and Chief Financial Officer.) As a member of the Executive Team, the AVP is expected to represent the overall work of the Department, and they are expected to work creatively and collaboratively with the other departments (especially other areas of program services) in order to ensure optimal cross-program referrals and services.
Areas of Responsibility – Associate Vice President, Scattered Site Programs
The AVP is responsible for several critical departmental responsibilities. These include:
- Sustaining a high-impact, Customer Service-Driven Culture
- Leading and Managing Staff, Programs, and Major Initiatives related to their program area
- Program area field-level expertise and knowledge of critical issues related to housing (compliance, policies, property management, landlord tenant law, etc.)
- Strategic Fiscal Oversight
- Leading and Supporting Staff
- Developing Departmental Resources
The Associate Vice President will have direct oversight of all building programmatic operations specific to our Scattered Site Housing portfolio of programs. This includes resident selection, contract management, reporting, data collection, and community relations. On-site services for residents include: case management/counseling, crisis intervention, life skills training, family reunification, and other direct and collateral services. The Associate Vice President of Housing will report to the Chief Operating Officer and will directly supervise three (3) Program Supervisors. The Associate Vice President will be responsible for the overall performance of the project as measured by the success of our tenants.
Essential Duties and Responsibilities
- Supervises and manages the day-to-day operations of Fortune’s Scattered Site housing contracts
- Oversight of all relevant staff in the programs, presently comprised of 30 line and managerial staff
- Ensures that residents are provided with services necessary to build strong independent lives
- Manages multiple contracts/revenue/budgets – currently including OASAS, DOH, and HUD among others; ensures that programs operate within budgets
- Ultimately responsible for all service delivery and contractual compliance, and coordinates necessary compliance and due diligence with other key agency areas (administration, compliance, evaluation/quality assurance, fiscal, human resources, legal
- Develops, approves, institutes, and/or modifies the program operations manual(s) and protocols and procedures
- Assures the continued professional growth of staff through training; conducts in-service mechanisms specific to program content area
- Identifies and incorporates best practices locally and nationally
- Represents the organization at supportive housing functions and other community functions as needed
- Coordination with and supervision of property management leadership; monitor occupancy, arrears, and ensure efficient operations
- Management off HMIS, and external funder database systems
Directly supervises three (3) Program Supervisors, who each manage their own teams of Case Managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.