At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health your choice.  

Implement systems to improve office efficiencies.

• Documents areas of inefficiency.
• Works with Director of Operations/Administration, to assess, plan, develop, and revise practice operational plans.
• Assists with implementation of new operational models by providing hands-on leadership.
• Oversees the collection of information for appropriate reporting of practice performance; ensures compliance with time frames for data collection.
• Performs audits to ensure compliance, completes monthly dashboards by deadline.
• Reports in writing audit findings monthly.
• Assures unlocked office encounters are complete by month end closing

Ensures quality of patient care is provided.

• Establishes standards of quality patient care.
• Provides standards of practice.
• Evaluates compliance through observation & audit tools
• Recommends changes in standards to Director of Operations and BHMSG Standards Committee

Ensures effective and efficient utilization of information systems.

• Evaluates practice capabilities of the utilization of IS module and recommends improvements.
• Provides effective systems to communicate changes and updates.
• Ensures appropriate training is provided through systems developed in collaboration with Director of Operations, and System Administrator.

Demonstrates Managerial Skills.

• Implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence, ensures adequate staffing during scheduled vacations and unanticipated absences.
• Coordinates, with the Director of Operations/Administration and other Practice Managers, the work schedules and resolution of work problems at other practices.
• Applies conflict resolution skills in conjunction with Director of Operations and HR when appropriate.
• As delegated by Director of Operations/Administration, interview, hire, and orient new employees, in collaboration with Director of Operations/Administration and within HR guidelines.
• Supervises, motivates, and disciplines all immediate subordinates in the performance of assigned responsibilities.
• Monitors and improves staff performance through effective communication, coaching, and delegation.
• Identifies staff training needs and provides or arranges staff training.
• In conjunction with the Director of Operations/Administration and Human Resources, implements appropriate personnel policies and monitors compliance.
• Responsible for various personnel forms and procedures as required (vacation requests, sick days, payroll records).
• Oversee daily patient scheduling performance.
• Ensures compliance of practice with standards and regulations; remains updated and current on HIPAA and communicates routinely to staff and providers.
• Interacts with Billing Manager to ensure open communication and coordinated efforts.
• Monitors billing policy compliance regularly as it pertains to office staff/providers
• Ensures medical record format standards are implemented, in compliance with BHMSG standards.
• Works closely with the Director of Operations/Administration and Billing Manager on systems development and training to optimize performance of billing related tasks to improve the speed and accuracy of billing.
• Work to maximize revenue.
• Ensures that all services rendered by the practice are documented, captured, and billed appropriately and expeditiously.
• Monitors and coordinates any facility issues that affect the practices, including ongoing maintenance issues.
• Acts as a liaison to hospital staff responsible for facility maintenance.
• Ensures that purchases are reconciled with orders and bills are approved for payment appropriately.
• Monitors practice payment at time of service and assures that site specific bank deposits are done timely.

Maintenance of Budget.

• Ensures that monthly operating expenses and that actual expenses are at or below budget with an allowance of an 5% unexplainable variance.

• Monitors monthly revenues to maintain established budget projections within a 5% unexplainable variance.

• Manages human resources to minimize excessive office staffing costs.

Promotes effective Communication.

• Communicates with clarity and composure.

• Communicates effectively with Physicians, Administrative staff, site supervisors, and staff to ensure coordinated efforts.

• Recognizes and responds appropriately to the verbal and non-verbal cues of customers.

• Communicates Bristol Hospital Multi Specialty Group policies to practices and ensures implementation.

• Communicates all pertinent information in a clear, concise and timely manner.

Special projects and activities.

• Completes special activities within specified parameters.

• Compiles and reports to Director of Operations/Administration on special projects.

• Participates in required meetings/workshops.

Professional self growth assumed.

• Evaluates strengths and weaknesses and seeks appropriate guidelines.

• Implements self-improvement activities based on annual evaluations and feedback from co-workers.

Educational / Minimum Requirements:

High School Diploma is required.  Bachelor’s Degree Preferred.  A minimum of five years current experience in a related area of the healthcare industry.  Experience in health care billing, collections, office coding skills including documentation, and computer skills.  Medical Terminology required, familiarity with insurance claims processing, and managed care rules/regulations.  Strong managerial experience.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire.  Fire/Safety/Infection Control annually.  CPR, Code Blue, and other programs as mandated by BHMSG.

Special Requirements:

Strong computer skills, aptitude for learning new software programs and ability to assimilate software changes.  Excellent organizational and interpersonal skills.  Ability to motivate staff.

Physical Requirements:

Prolonged sitting at a desk and/or computer terminal.  Significant paperwork requiring extensive eye usage.  Physically able to handle paperwork and filing.  Ability to communicate by speaking and hearing.

Work Environment:

Normal office conditions.

Cognitive Requirements:

Strong interpersonal skills; ability to deal effectively with Physicians, clients, and other related professional personnel.  Excellent mathematical and analytical skills; must be able to reconcile patients accounts and reports expediently.  Detail oriented personality.  Excellent written and oral communications skills.  Ability to work independently with minimal direct supervision necessary.  Deadline oriented.  Problem solving skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.