Instructional Designer II, SMI Advisor
Job Details
American Psychiatric Association HQ - Washington, DC
Full Time
4 Year Degree
less than 10%


The Clinical Support System for Serious Mental Illness (CSS-SMI), also known as SMI Adviser, is a 5-year SAMHSA funded initiative to support implementation of evidence-based, person-centered pharmacological and psychosocial interventions for individuals with serious mental illness (SMI) including those with schizophrenia, bipolar disorder, and recurrent major depression. The grant creates a national resource center for clinicians (physicians, nurses, psychologists, social workers, recovery coaches, and others) where they can receive individual consultation, evidence-based education, and access to technology to enhance service delivery.

The Senior Instructional Designer will work in conjunction with SMI Adviser leadership and the leadership of the Department of Education, APA, to design and implement innovative instructional design and delivery efforts that can be accredited for CME, CE-psychology and CE-social work. This individual will use multiple data sources to understand the needs of the audience to tailor and respond through the learning deliverables. The position requires experience designing and implementing virtual learning collaboratives, eLearning modules (SCORMs), webinars, instructional videos, podcasts, procuring and managing external vendors, and measuring business impact and effectiveness of deployed learning solutions.

The Senior Instructional Designer must possess a unique balance of technical depth, business knowledge, project management, and strong interpersonal skills. The candidate will build online education materials in coordination with the SMI Adviser internal team and external subject matter experts (SMEs), following the ADDIE model. The Senior Instructional Designer will use technical skills, creativity, and experience to develop new and engaging interactive learning experiences. This individual will be responsible for ensuring grant deliverables and timelines are upheld.

The ideal candidate is an innovative, practical, solution-oriented individual with experience working across multiple instructional delivery modalities. The candidate would have experience working well within a team and across teams. The Senior Instructional Designer will curate and design learning solutions that align with the SMI Advisers users' needs, as well manage APA's Learning Center. The position reports to the Director of SMI Adviser.



  • Oversee, develop, and maintain the catalog of SMI Adviser's online courses
    • Partner with psychiatrists, psychologists, social workers, and other care team members and allied organizations, and staff to develop content for courses
    • Develop and execute workflows for launching accredited activities in APA's Learning Center
    • Produce online courses in a variety of formats such as presentation capture, multi-part courses, self-assessments, performance in practice, pulsed learning exams, communities/learning collaboratives, question banks, and/or discussion boards
    • Use established methodologies in all instructional design stages, including needs assessment and ADDIE and/or SAM methodologies.
    • Create consistent yet creative aesthetics within interactive elements
    • Develop project plans under the review of SMI Adviser leadership which ensures the grant meets established milestones and remains within budget
    • Apply quality control standards to the design, execution, and maintenance of online courses
    • Ensure adherence to ACCME and other accrediting body criteria for online education in conjunction with the Division of Educations CME Team
  • Build and maintain internal and external vendor relationships, and existing vendor relationships to ensure external solutions are designed as intended
  • Produce regular reports of Learning Center activity and transmit relevant user data to external groups per grant, contract, and accreditation requirements (e.g., SAMSHA, AACME, ABPN, AAAP)
  • Troubleshoot technical issues related to the LMS and create/track debugging tickets for LMS vendor, question bank vendor, and APA's IT Department
  • In conjunction with departmental leadership, contribute to thought leadership on instructional design, best practices, and implementation of blended learning programs.
  • Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and other stakeholders throughout the design process
  • Communicate effectively with clarity, credibility, and timeliness
  • Resolve customer inquiries related to online programs/products
  • Interact with outside technology vendors related to special projects to ensure adherence to timeline, budget, and project deliverables
  • Provide usage and participation metrics as required by the grant.
  • Troubleshoot technological issues related to the projects educational activities and track/solve issues through direct customer services or by working with appropriate vendors.
  • Performs other duties as assigned


  • 5-8 years of experience in online learning management and/or instructional design
  • Experience with managing complex projects with demonstrated success in meeting deadlines, managing vendors, and managing related budgets.
  • Strong decision-making and problem-solving skills; ability to set priorities, multitask, and meet deadlines on multiple, concurrent projects
  • Bachelors degree required; Masters in educational technology or related discipline is preferred
  • Experience working in and/or with grants is preferred
  • Experience with adult educational and/or healthcare programs is preferred
  • Excellent communicator capable of providing leadership to individuals and groups
  • Self-motivated, able to work independently, and shows attention to detail
  • Knowledge of how websites operate (i.e., databases, APIs, and content management systems)
  • Demonstrated experience with computer-based and/or software-as-a-service (SaaS) tools such as Salesforce, HTML, Captivate, Articulate Storyline 2, Articulate Replay, Microsoft 365, Adobe Premier, Vimeo, and/or other graphic and media design/production tool


  • Normal demands associated with an office environment.
  • Ability to work on computer for prolonged periods, communicate with individuals by telephone, e-mail and face to face.
  • Some travel may be required.

EOE, including disability/vets