Case Manager l
Job Details
1.0 FTE

This is a full-time Benefit eligible position (40 hours per week). Normal work hours are 3:30p-12a, Thursday-Monday.

We strongly encourage people of color, people with disabilities, LGBTQ individuals to apply.

Perks of working for Minnesota Community Care

  • We cover 70% of your medical and dental benefits
  • Career Advancement fund opportunities after 1 year of employment
  • Student loan forgiveness opportunities for some roles
  • Reduced cost on metro transit
  • Our staff thrive in an environment where uplifting each other is one of our core values


Improve access to primary care and mental/behavioral health services for patients entering system at Regions Hospital Emergency Department. Provide short-term case management services to reduce non-emergent use of ED services.

This is a grant-funded position; position is contingent upon annual renewal of funding.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Patient Navigation / Case Management
  • Liaise with clinicians, clinical support staff, and other key emergency department staff to identify, screen, and link clients to services.
  • Provide culturally-appropriate 1:1 services to identify and reduce a client’s barriers to accessing primary care services. Be a champion and advocate for each patient served.
  • Assess the psychosocial, behavioral, and economic needs of patients in the emergency department; link patients to relevant internal and external services, resources, and programs.
  • Navigate assigned patient caseload through accessing and adhering to needed supports and services. Coordinate patient referrals: schedule appointments, remind patients of upcoming appointments/tests using multiple communication modalities (phone, email, mail), troubleshoot access barriers to reduce no-show rates, educate patients on tests to be performed.
  • Monitor emergency department re-admittance weekly gap reports; contact patients to (re)engage them in their care plan, schedule new and/or follow-up patient appointments, assist patients to mitigate barriers to adhering to their prevention and/or care plan(s).
  • Collect client data; maintain accurate patient registries; monitor data to assure timely client follow-up, as needed; track screening rates, referrals, services provided, and number of clients linked to care. Assist with program data collection, tracking, and reporting.
  • Use evidence-based counseling techniques, such as motivational interviewing, to assist patients in healthcare decision-making and to elicit desired health behavior change.

Organizational Overview
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care.  Approximately 87% of our patients in the 2019 calendar year were people of color from Asian, African American, American Indian or Latino communities, and 98% of our patients had incomes below 200% of federal poverty guidelines.




Required Education and Experience

  • Minimum 3-5 years of experience in case management, social services, and/or care coordination. Candidates with >5 years of relevant experience will be considered as Case Manager Level II.
  • Minimum associates degree in relevant field, e.g. psychology, sociology, social work, human services, or similar. Equivalent combination of education, related training/experience, and/or lived experience may be substituted.
  • Demonstrated success in working effectively with target population(s).
  • Bilingual verbal and written skills in language(s) of primary target population(s) required; Spanish and/or Hmong preferred.