The Chief Information Officer (CIO) will develop, plan, and implement an information technology (IT) strategy that meets the company's business needs, delivers optimal return on investment and maintains utmost security. Works closely with senior stakeholders and executive leadership to define the role of IT in the broader organization and how it can enable important organization-wide objectives. The CIO ensures that the IT department is functioning optimally, adhering to best practices, and serving the end users, which include both staff and physician members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborates with members of the executive team to identify ways IT can assist the company in achieving business and financial goals.
- Works with CEO, executive team and staff to develop and implement a culture of exceptional member/customer service around technology and digital offerings.
- Identifies new information systems (IS) development and technologies; anticipates resulting organizational modifications.
- Responsible for the technology platforms supporting APA and APAFs online digital experience for commerce, content and communities. Leads partnerships with cross-functional teams to develop leading edge website/mobile design and capabilities and application design/support.
- Responsible for CRM (Fonteva on Salesforce) function, security and updates. Partners with the Membership department to develop CRM capabilities, achieve efficiencies in operations and ensure QA/QC for major changes.
- Assist with CMS and CRM strategy driven by data that enables a deeper customer relationship with a focus on data quality, reporting, analytics, segmentation and personalization.
- Ensures that IT and network infrastructure adequately support the Associations computing, data processing, communications and remote access needs.
- Establish IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information, with appropriate focus on architecture, security, standards and service provision resources, risk management and disaster recovery.
- Oversee security architecture including plan, acquisition and roll out of security hardware and software. Keep abreast of developing security threats and potential impact on Association.
- Lead change management and training initiatives for APA staff for the adoption of technology platforms and best practices including data governance, collaborative tools and security.
- Provide strategic insight, business case justification and return on investment analysis for IT spending and initiatives. Develops, implements, and manages the IT operating and capital budgets.
- Communicates goals, projects, and timelines of the company to the department; plans ways to execute those goals within the department. Navigates competing requirements for departmental resources to establish a clear roadmap for the organizations technology development.
- Establishes long-term information systems needs and plans and develops strategies for developing systems and acquiring software and hardware necessary to meet those needs.
- Assist as top-level contact for end users in determining IS requirements and/or solutions. Defines and communicates standards for acquiring or developing IT systems, equipment or software within the organization. Participates/oversees vendor contract negotiations for all system purchases and relationship with outside vendors for the Association.
- Drives major information systems projects to completion, ensuring requirements, timelines and budgets are met.
- Ensures compliance with regulations that apply to systems operations including PCI DSS, HIPPA, GDPR.
- Perform other duties as assigned.