Lifesaver Program Coordinator
Job Details
Entry
Bellevue - Bellevue, WA
Full Time
None
None
Day
Nonprofit - Social Services
Description

POSITION SUMMARY:  The Lifesaver Program Coordinator is responsible for coordinating the transfer of pets from other shelters and rescues to Seattle Humane for adoption. The coordinator must maximize the intake of animals offered by other shelters with careful regard for the behavior and medical problems requiring resolution, the current resident population and its demographics, and the anticipated intake and adoption trends. The coordinator also works with other shelters to arrange placement for animals in need of transfer from our transfer partners if Seattle Humane cannot assist. The coordinator provides leadership and supports the mission, goals and philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:

  • Reports to the Intake Manager
  • Oversees inbound/outbound transfers of pets from other shelters and rescue groups.
  • Transports animals both short and long distances using Seattle Humane vehicles; occasionally takes transfer trips requiring overnight travel
  • Builds long term trust and relationships with other shelters and rescue groups
  • Recruits new transfer partners and ensures that applications and other materials are approved prior to transport
  • Proactively seeks to assist animals at our local community shelters by arranging transport to Seattle Humane or other shelters with available resources
  • Balances space, coordination, behavioral requirements, medical treatment, and adoption rates to maximize lives saved
  • Ensures that necessary documentation, vaccines, testing, and other medical treatments are administered prior to arrival; files health certificates in accordance with records state law
  • Ensures that transfer partners are adhering to set guidelines for safe transport
  • Administers vaccinations to animals on arrival or as directed by the veterinarian
  • Photographs incoming animals and uploads to database
  • Reports any medical concerns to Veterinary Services in a timely manner
  • Closely monitors adoption placement, transfers out, and euthanasia outcomes of all animals transferred in to Seattle Humane and makes adjustments to better adoption placement success
  • Keeps shelter partners aware of disease concerns or outbreaks associated with their animals
  • Provides resources and education to source shelters and partners as directed by the Intake Manager
  • Pursues placement arrangements for pets who are not candidates for adoption at SH or those whose needs could be better met by a different organization; communicates progress with Intake Manager, Behavior Program Manager, and Director of Animal Services and keeps detailed notes in database
  • Works closely with the other Lifesaver Program Coordinator and Lifesaver Program Assistant to plan transfers, coordinate resources, and evaluate pets; provides coverage as needed
  • Maintains detailed and accurate transfer program procedural documentation, files and records, especially pertaining to animal and volunteer records; adheres to the files and records retention policy and procedures
  • Works in a close, cross-disciplinary collaborative environment with the Foster Program, Animal Care, Behavior, and Veterinary Services
  • Uses appropriate calendars to schedule and communicate upcoming transfers and vehicle use
  • Transports animals using Seattle Humane vehicles; returns transfer vehicles clean and reports vehicle concerns immediately to facilities.
  • Performs dog behavior assessments both on-campus and at source shelters as needed and inputs information into database
  • Performs medical check-in exams and inputs exams into database
  • Assists with admissions duties and appointments
  • Follows procedures for checking in/out transfer credit cards and submits receipts for transfer expenses to Operations Assistant promptly
  • Answers calls and email messages from SH volunteers and coworkers, as well as other shelters in a prompt and professional manner
  • Oversees training, support and animal coordination for transfer volunteers 
  • Maintains program training and procedural documentation
  • Ensures program volunteers receive proper training in animal care, program procedures and policies
  • Provides support and maintains a high level of communication with program volunteers
  • Maintains a high level of communication with Director of Volunteer Services
  • Works with Volunteer Services in the recruitment of additional program volunteers
  • Provides behavior support to adopters and the general public as needed
  • Works on other assigned programs and special projects seasonally, as time allows
  • Assists Intake Manager in submitting program budget requests, follows established annual budget amounts for program accounts, and monitors program inventory

SECONDARY FUNCTIONS:

  • Adheres to Seattle Humane Standard Operating Procedures
  • Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
  • Responsible for reading and responding to work email before the beginning of each shift and during each shift as necessary
  • Attends and participates in Daily Rounds at least one time each week
  • Attends Daily Huddle when on campus
  • Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner
  • Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
  • Assures a clean and orderly working environment
  • Provides assistance, support, and coverage to Intake Associates as needed
  • Provides ideas and suggestions designed to improve operational programs and working conditions
  • Other duties as assigned

SUPERVISORY RESPONSIBILITY: 

  • No direct staff supervision
  • Supervises transfer program volunteers

COMMUNICATIONS/INTERPERSONAL CONTACT:

  • Daily communication with Intake Manager regarding plans, concerns, ideas, and progress
  • Daily close collaboration and communication with the other Lifesaver Coordinator
  • Daily communication with department and other operational staff
  • Daily communication with program volunteers through direct contact, telephone, Volgistics, and email 
  • Regular communication with administrative staff regarding pet requests and events. 
  • Regular contact with clients in person, over the telephone, email or direct mail
  • Regular contact with other animal welfare agencies
  • Regular contact with administrative staff 
  • Represents Seattle Humane in a professional manner on tours such as the LifeSaver Experience 

COMPLEXITY: 

A high degree of independent judgment is required.  The nature of the job will vary. Must be able to coordinate staff and volunteers and remain focused on the agency goals and objectives.  A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision.  The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions.

Qualifications

Minimum age: 18 years

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

  • Must have excellent oral communication skills
  • Must be able to write clearly and listen effectively
  • Must possess the organizational and planning skills to determine work priorities and schedules
  • At least one year employment at an animal shelter or related professional experience handling animals is preferred
  • Basic knowledge of animal health, behavior and nutrition
  • Basic knowledge of Word and Excel; must be familiar with Windows environment, internet use and e-mail;  experience with databases and data entry helpful

LICENSES/CERTIFICATIONS REQUIRED:

  • High school graduate or possess a GED required
  • Capable of being certified in CPR and human first aid
  • Capable of becoming EBI (euthanasia by injection) certified
  • Valid Washington State drivers license with good driving record 

PHYSICAL/MENTAL REQUIREMENTS: 

  • Must communicate clearly and concisely, both orally and in writing
  • Must be comfortable administering medications and injections
  • Re­quires the ability to solve problems and make clear decisions quickly
  • Must have good attention to detail
  • Must be able to concentrate and produce accurate work despite frequent interruptions 
  • Must be able to negotiate, organize and manage multiple and complex projects
  • Must be able to focus on strategic goals and objectives 
  • Must possess the ability to be sensitive to other opinions, perspectives or cultures 
  • Must be able to offer excellent customer service (internal and external) 
  • Must be able to have difficult conversations with customers regarding placement and euthanasia in a sensitive manner
  • Must feel comfortable in dealing with angry, confused, distraught and/or irrational people
  • Must exhibit initiative and motivation in performing all duties 
  • Must have good senses of hearing, vision, and smell (to distinguish between various odors)
  • Must be able to stand for long periods of time and must be able to walk quickly
  • Must be able to see clearly with a least one eye and have good dex­terity and reflexes especially when restraining or moving an animal
  • Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash 
  • Must be able and willing and able to safely drive long distances in challenging weather conditions such as snow, rain, ice, fog, and extreme heat; must be able to drive safely in heavy traffic 

WORKING CONDITIONS: 

  • General office and animal shelter environment. Frequent driving in extreme weather and heavy traffic required.  When handling ani­mals, there is a potential of animal bites, exposure to zoonotic diseases, animal dander and noise.  Potential for working with angry or irate customers.  Involves entering and leaving work areas alone and at night.
  • Equipment Used: Personal computer and printer, office supplies, multi-lined telephone, copier, calculator, fax machine, safety boots, hearing protection, eye protection, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees and animal dryers.  Occasional use of shelter vehicles.
  • Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis.  Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
  • Work Hours:  Full-time non-exempt position. 40 hours per week scheduled, five days a week with potential for varied schedule to accommodate transfers. Must be available evening and/or weekend hours. Schedule may vary depending on coverage by other department staff, holidays, or emergencies. 
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