POSITION:Case Manager
PROGRAM/LOCATION: Mesa Terrace, San Jose, Ca
SUPERVISOR: Program Manager
JOB TYPE: Full Time, Non-Exempt
COMPENSATION: $29.77/Hourly
AGENCY SUMMARY:
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.
Services include:
- Homelessness prevention
- Emergency and cold-weather shelters
- Comprehensive Veterans’ services
- Rapid Re-Housing programs
- Bridge Housing Communities
- Emergency Interim Housing
- Affordable permanent housing
- Permanent Supportive Housing
- Street-based outreach
Benefits of joining the HomeFirst Team:
- Professional growth opportunities within the organization
- 100% medical coverage for employees with an opportunity to add dependents for a shared cost
- 401k match up to 5%
- 12 observed holidays
- PTO accrual begins with 120 hours annually and increases with tenure
- 4 hours of Community Engagement PTO provided annually
- Access to our Emergency Assistance Program (EAP) services
- Pet insurance options available
ROLE SUMMARY:
Mesa Terrace is an apartment complex in the Almaden area of San Jose. HomeFirst is the on-site case management service provider for 23 units that have been set aside for Transitional Aged Youth (ages 18-25) who have exited the foster care system and need housing. The goal of HomeFirst’s case management services is to provide access to resources and support for individuals who are at-risk of becoming homeless, or who are facing homelessness. The case management services will empower individuals to better-manage their daily lives, while promoting self-sufficiency in order to maintain their housing. The program will offer comprehensive supportive services to assist individuals with life skills, and to link individuals to a network of community resources including, but not limited to, psychiatric services, medical services, employment resources, housing resources, and income resources.
QUALITIES:
The Mesa Terrace Housing Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them where they’re at and bridging the gap between the individual and our services.They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community.
HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.
DUTIES/RESPONSIBILITIES:
Direct Services (70%)
Maintain a caseload providing case management and other direct service to all individuals
Provide community-based case management services to individuals
Work with other team members as applicable to communicate interventions with the client and to link them to additional services
Collaborate with community partners regarding support services for clients
Participate in property management meetings to collaborate with property management on client issues and needs
Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals
Properly report any suspected cases of abuse
Conduct intakes for individuals, including administering the Service Prioritization and Decision Assessment Tool (SPDAT)
Work with individuals to develop and implement an individual case management action plan, and provide support to help them achieve their goals
Assist in facilitation life skills workshops to individuals
Meet regularly with program participants at a frequency determined by the clients’ needs
Provide appropriate referrals to other community services
Assist clients with transportation needs to critical appointments, using company vehicle
Documentation (20%)
Maintain thorough, accurate records of case management activities with every program participant in HMIS as required by grant contracts and internal compliance
Document all case management activity and progress notes in HMIS within 3 business days, and maintain all other case file paperwork and documentation
Complete and submit incident reports and behavior contracts, as needed
Conduct ongoing re-assessment of client needs and document in HMIS
General (10%)
Attend all meetings and trainings relevant to this position
Assist with other duties assigned
Know and implement agency and program policies and procedures
Maintain professional relations and conduct
Skills, Abilities, and Knowledge
Strong written and oral communication skills
Interest in developing relationships with community partners and outside agencies
Ability to manage multiple projects concurrently and be flexible with priorities
Demonstrated ability to develop and maintain priorities and meet established deadlines
Exceptional organizational skills
Strong sense of accountability
Ability to present oneself and the agency professionally to internal and external audiences
Ability to work as a member of a team and can set and meet individual goals
Ability to work with people of diverse socio-economic backgrounds
Understanding of and sensitivity to the needs of Transitional Aged Youth, the homeless population, or formerly homeless population
Enjoy providing hands-on instruction in basic living and financial skills
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.
HomeFirst takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services mandates that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.
