Program Summary:
The goal of HomeFirsts Housing Placement Department is to end and prevent homelessness for at-risk
households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services
including rental subsidies, housing location services, landlord mediation, and other supports to program
participants.
The Housing Placement Manager is accountable for performance toward housing outcome metrics
addressing the length of time participants experience homelessness while in program, recidivism, and
cumulative program exits into permanent housing among others. This role is further responsible for modeling
the values and principles of HomeFirst within the agency and broader community.
There are 6-10 employees assigned to the Housing Placement Manager.
Responsibilities:
- Ensure effective service delivery as measured by achievement of program targets.
- Oversee that all documentation for the program is conducted appropriately within agency, licensing,
contract, and program guidelines.
- Adhere to task completion deadlines.
- Independently manage the day-to-day operations of assigned programs through supervision of all
- assigned staff, including:
- Assist Housing Specialists in maintaining a case load.
- Monitor and evaluate staff performance to ensure compliance with all expectations and
- standards of practice.
- Provide recruitment, hiring, and training of program staff.
- Work with staff to maintain thorough, accurate records of Housing Specialist activities
- Organize the work of the program and delegate responsibility to staff members, as
- appropriate.
- Assess the follow-up of Housing Specialists as they work with program participants to develop
- and implement a housing plan, and/or provide other support to help them achieve their
- income and housing goals.
- Lead regularly scheduled team meetings to support program operation, including client case
- conferencing
- Communicate and collaborate effectively with contract monitors and partners.
- Ensure service integration with Santa Clara Countys CoC, U.S. Department of Veterans Affairs,
Homelessness Prevention, and other relevant systems.
- Advocate on behalf of program participants as needed.
- Participate in program design and development, including the upkeep of operations manuals, as
needed.
General
- Attend all job-related meetings, including program staff meetings and agency or system-wide
meetings.
- Participate in opportunities for learning and skill maintenance/development, including internal and
external trainings and workshops.
- Maintain professional relations and conduct.
- Utilize supervision appropriately, maintaining open lines of communication and providing updates on
individuals.
- Be available after hours for support during crisis situations, as needed.
- Assist with other duties assigned.
Minimum Qualifications:
The Housing Placement Manager is committed to the principles of Housing First and Harm Reduction, and
demonstrates that commitment through their proactive and creative approach to housing interventions. They
recognize the time sensitivity required to support households in crisis to maintain or secure housing stability,
and exercise empathy toward the people we serve.
The needs of the program, community partners, and population may compete, and the Housing Placement
Manager is skilled in mediating conflicting demands and de-escalating challenges. They are a professional
representative of the agency, and can communicate persuasively when needed to enhance partnership
opportunities or resolve crises.
HomeFirst is a diverse company in a diverse field, and the Housing Placement Manager desires to work with
people from a variety of social and economic backgrounds. To that end, the Housing Placement Manager
cultivates a connected and mutually supportive team.
Skills, Abilities, and Knowledge:
- Bachelors degree in Social Work or related field human services field preferred; Bachelors may be
- substituted by 2 years relevant work experience.
- Minimum of 1 year demonstrated leadership experience.
- Experience serving people at-risk of losing their housing or currently homeless preferred.
- Bilingual, bicultural preferred
Other:
- Valid CA Driver License
- Reliable transportation
- Able to perform sedentary work;
- Able to lift up to 30 lbs. on occasion;
- Ability to use keyboard and read computer screens for extended periods;
- Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;
About HomeFirst Services:
Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.
HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.
Services include:
- Homelessness prevention
- Emergency and cold-weather shelters
- Comprehensive Veterans Services
- Rapid Rehousing programs
- Bridge Housing Communities
- Emergency Interim Housing
- Affordable permanent housing
- Permanent Supportive housing
- Street-based outreach
HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.
HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.
