The Administrator On-Call (AOC) has direct oversight of day-to-day organ recovery operations and all activities related to identification, evaluation, approach, management, and coordination of donor activity and all related documentation. The AOC will participate in an on-call and in-office blended schedule, serving as a clinical expert resource for LifeCenter team members. The AOC supports the organizational goals of maximizing donation and organs transplanted by identified best practices and optimize donor management processes.
- Participates in a 24 hr call schedule to provide critical thinking and decision making along with resource management decisions.
- This role is required to be on-call for a minimum of 7-9 shifts per month, as needed to ensure adequate call coverage, and is eligible to receive extra-call pay for any AOC shifts worked in excess of 9 shifts per month.
- Paid Time Off: 17.5 hours of PTO is required for each missed AOC shift.
- Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ procurement team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
- Provides work direction and guidance to staff for donor evaluation, donor management and organ allocation directed towards maximizing organ recovery and transplantation opportunities.
- Provides the first line of communication for the on-site coordinator or Clinical Communications Coordinator.
- Provides real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for organ cases.
- Problem solves with on-site organ team members and provides clinical and logistical expertise in all areas of the donation process.
- Directs team member resources during case and referral activity.
- Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
- Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
- Provides resource management and direction to the clinical teams for the day-to-day operations.
- Evaluates and monitors clinical processes and donor management on completed donor cases (i.e. AOC Checklist completion).
- Tracks referrals and reason for decision making to be reviewed at referral review meeting
- Collaborates with clinical team to ensure consistent practice aimed at maximizing organ outcomes. Independently utilizes established policies and procedures to maintain consistent practice.
- Functions as an expert and resource to Organ Recovery Coordinators in approach, management, placement activities and logistics.
- Confidentially informs management of clinical staff performance.
- Works closely with the Clinical Training Program Manager and serves as a content expert in training programs. Identifies needs, and assists in developing, coordinating and performing training for ODS staff.
- Engages in clinical presentations, education and best practice sharing with groups outside of the organization.
- Participates in national organizations to stay current in the field of organ procurement.
- Develops and maintains effective relationships with clinical and transplant stakeholders.
- Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
- Responsible for effective communication and coordination with medical professionals, hospitals and donation organizations.
- Serves as clinical resource for the Organ Donation Services and other departments which includes giving presentations to various groups.
- Ensures effective communication and collaboration with clinical and hospital development staff, management, and senior leadership.
- Works in concert with ODS Leadership, Medical Leadership, Clinical Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.
Administrative and Quality Responsibilities:
- Independently and collaboratively researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing the outcome of the organ donation process to achieve organizational goals.
- Fulfill duties outside of referral/case activities including availability in the office as directed by the Director to facilitate activities.
- In addition to scheduled call shifts, attendance is expected at all mandatory meetings as defined by your manager.
Values: The employee in this position must uphold the core values of LifeCenter; these include:
- Respect: We treat others with compassion, support, and appreciation.
- Integrity: Honesty, transparency, and reliability are paramount in all we do.
- Collaboration: We strive to work in partnership with others, internally and externally, and to find common ground and shared goals to build upon together.
- Service: We honor our obligation to be good stewards of the gift of life and our commitment to serve others as we carry out our mission.
- Courageous Leadership: We stand up for what is right and our decisions and actions always support our mission.