Case Manager
Job Details
CHI- 9W - Newburgh, NY
Per Diem


Responsible for:  Responsible for ensuring that all program participants are provided with the services necessary to promote personal and economic independence, to have skills required to obtain, maintain, and retain permanent housing, and are living in well-maintained units.


           These duties are essential and specific to the successful implementation of this position.

  • Adheres to and enforces program regulations, policies, and procedures.  Ensures that all customers are receiving quality services that are in compliance with the program.
  • Screens individuals/families referred to program and facilitates admissions, including the Opportunity Contract, rules, rights, property reviews, key distribution, and the License Agreement.
  • Assists customers in developing an Independent Living Plan (ILP) by identifying needs and goals, and evaluates customers’ progress on short and long term goals.
  • Provides information, referrals, counseling, crisis intervention, direct service, and advocacy services for all family members.
  • Develops and maintains a resource network for referrals as related to the needs of the individuals being served in supervised programs.  Collaborates with DSS, property owners, and other service providers to assist families in fulfilling ILP and program requirements.
  • Assists family members with direct services such as current and projected family budget, current resume as appropriate, assistance with ADL skills, etc.
  • Responsible for face-to-face meetings with every family member, including children, no less than one time per month (or more based on program requirements and family’s needs).
  • Inspects living spaces regularly as required by the program to assess families’ ADL needs and program compliance to assist families with maintaining housing.
  • Limits and documents improper use of agency resources by clients such as unit damages, furniture, or key loss.
  • Evaluates, documents, and informs supervisor of physical plant needs of the housing unit and/or common areas.
  • Mediates between customers and property owners or condominium representatives (or other associations, if such exits), for units owned/leased for residents.
  • Prevents loss of income to CHI as a result of vacancy loss, lost rental payments, and /or DSS housing sanctions.  Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
  • Completes discharge plans with families as well as exit property reviews and key collection, etc.
  • Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (housing logs, unit inspection sheets, progress notes, ILPs, authorization forms required by DSS, special projects, etc.).  Maintains charts and files in an orderly fashion.
  • Maintains clinical appropriateness at all times.

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Salary range: $19.24 - $21.64 an hour  

Per diem position within Dutchess and Orange county



  • Education:  Bachelor’s Degree in human service or related field is required, Master’s Degree in Social Work is preferred.
  • Experience:  Two years’ experience working in a related field such as homelessness or housing  
  • Certificates or Licenses:  Valid driver’s license.
  • Insurance:  Valid automobile insurance.
  • Communication:  Excellent verbal and written communication skills.  Proficiency in English required. Bi-lingual (Spanish) is a plus.
  • Computer skills:  Basic competency in MS Word, Excel, Outlook and on the internet.
  • Math Skills:  Ability to formulate simple financial budgets.
  • Physical Performance:  Ability to make home visits (walk distances, climb stairs, etc.).
  • Reasoning Ability:  Ability to prioritize, make appropriate decisions and judgment calls.
  • Other Skills:  Ability to relate to the underserved, homeless, and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.