The position of Professional Services Liaison for the Center for Organ Recovery & Education (CORE) is one of significant responsibility. The Professional Services Liaison (PSL) coordinates educational efforts with assigned hospitals within CORE’s service area by consulting and working with hospital decision makers. The PSL also is responsible for developing and delivering educational programs to physicians, nurses, social workers, pastoral care representatives, and others throughout the hospital to advance and maximize the donor program. In conjunction with hospital administration and key staff, the PSL also will develop and monitor policies to ensure hospital compliance with federal and state donor mandates. The PSL also will identify and cultivate champions of donation.
SCOPE OF RESPONSIBILITY
The Professional Services Liaison reports to CORE’s Director of Professional Services and Regulatory Affairs. The PSL is responsible for professional educational initiatives within the CORE service area. To effectively develop and implement educational modules and policies with hospitals, the PSL must have a strong understanding of local and national donor policies, trends within the procurement and transplant fields and the hospitals’ internal dynamics. The PSL routinely will identify and target key hospitals and units where improvements in the donor process need to be made. The PSL will develop and promote implementation of measurable goals to help ensure that the improvements are made. The PSL also will ensure that chart reviews are conducted on a minimum of a quarterly basis to help measure compliance and improvements. Additionally, the PSL will meet with hospital administrators, medical, nursing, social services and quality assurance/risk management staff to ensure that CORE materials are displayed throughout the hospital and that CORE is represented at hospital-sponsored meetings and events, where appropriate. The PSL also must develop a positive relationship with external professional organizations to position CORE as a resource and gain access to programs and advance the hospitals’ overall donor programs. The PSL will be responsible for developing strong collaborative initiatives that will be required in planning, implementing and evaluating hospital development with all CORE Organ Procurement Coordinators.