Intake Support Coordinator, Full-Time, Hope Place
Job Details
Hope Place - Seattle, WA
Full Time
High School
Nonprofit - Social Services

Position Summary

Work with a team of staff to help create a safe, healing welcome center environment for woman and children in a Christian residential program. This position is a part of a 24-hour team to provide information, referral and support services to WCM guests. Responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining facility safety and cleanliness.


Essential Job Duties

  1. Help maintain a positive, pleasant and Christian atmosphere at the WCM while participating in its grace-based ministry.     
  2. Uphold the guidelines of WCM, confronting guests and leading them to self-discoveries when necessary.
  3. Daily communicate with other staff via email.
  4. Interact with guests entering quarantine on a daily basis, responding to their needs in accordance with quarantine best practices and the Mission’s grace-based philosophy.
  5. Coordinate all aspects of the intake process including inquiry calls, outreach, partnerships with outside agencies, phone screens and intakes.
  6. Administer observed urine collections for drug screening of guests.
    1. Due to the sensitive nature of these essential job duties we are only able to consider females for this position.
  7. Determine applicant eligibility for the program as mandated by Federal and City regulations.
  8. Assess applicant ability to live independently and evaluate special needs in areas such as health care, mental health, and addiction.
  9. Responsible for admission decisions in coordination with Guest Support Administrator
  10. Identify inefficient/ineffective processes and implement improvements.
  11. Maintain Bed List with daily updates.
  12. Complete data entry and documents as assigned by your Supervisor.
  13. Perform janitorial and maintenance duties as needed.
  14. Monitor incoming persons, assisting and directing visitors and guests.
  15. Handle office telephones, recording and organizing messages.
  16. Must be certified as a Mission Certified driver, will have multiple duties involving driving mission vehicles.
  17. Assist with administrative tasks.
  18. Attend and participate in all Mission, Division and Department meetings and trainings, as required.
  19. Any other job-related duties as assigned by supervisor and WCM Leadership.


Knowledge, Skills and Abilities

  1. The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
  2. Must agree with Seattle’s Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Mission’s Core Values.
  3. Sensitivity to cultural diversity is required.
  4. Experience, education and training in the field of alcohol and substance abuse.
  5. Experience in client record management in a clinical or medical setting is required.
  6. Intermediate/advanced computer skills with the ability to maintain client records, produce community resource information flyers, and contribute to the database used by the agency.
  7. Seattle’s Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
  8. Ability to successfully pass pre-employment drug and criminal background screenings.
  9. Demonstrated organizational and administrative skills, including excellent written and verbal skills.
  10. Ability to work in cooperation with other Mission staff.
  11. Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines; good problem-solving and analytical skills.
  12. Ability to follow through on projects and tasks.
  13. Ability to be proactive in recognizing problems and present appropriate solutions.
  14. Ability to have difficult conversations regarding guidelines and rules.
  15. Ability to de-escalate guests.

Physical Requirements

  1. Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
  2. Regularly lift and/or carry up to 40 pounds.
  3. Talk on telephone and use computer extensively.



High school diploma required.  Microsoft Office Skills required. AA in Human Services preferred.



1+ year of prior experience in related field required.  Work experience in rescue mission context highly preferred.


Statement of Faith

  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.


Our mission is to bring the love of Jesus and hope for a new life to our homeless neighbors. 

Our vision is to see every homeless neighbor — beloved, redeemed, restored.


Core Values

  • Bold and courageous
  • Diverse brilliance
  • Passionate urgency
  • Strategic effectiveness
  • Pursuit of excellence
  • Sacred trust
  • Innovative and scrappy