The Communications Operations Manager plays a vital role within the Marketing and Communications team managing projects across the institution and ensuring effective team development and completion of communications projects. This position marries creative services with operations to bring order to a high performing team. Working with the Associate Vice President of Strategic Communications, the Communications Operations Manager develops and oversees efficient workflows for creative projects, accesses team bandwidth, designs project schedules, and supervises resources to fulfill the successful delivery of project requests on time and within budget. This manager should have a passion for branding, ability to motivate others, and be forward thinking in his or her management of processes and productivity. The Communications Operations Manager must have a clear understanding of the institutional and departmental vision, unify team members with minimal supervision, and build networks of collaboration—all while carefully balancing the interests of all stakeholders and maintaining high standards of quality, timeliness, client satisfaction, and brand alignment.
Supervisor: Associate Vice President of Strategic Communications
Supervisory Responsibilities: None
Position Status: Salaried, exempt, full-time, regular, 12-month position.
Hours of Work: Standard work week with core hours of 8:00 a.m. to 4:30 p.m. Evening and weekend work is required.
- Establishes and maintains project work plans, timelines, and milestones that meet the project objectives
- Monitors, evaluates, and reports on the progress and quality of the team’s work while managing staffing configurations and team resourcing
- Oversees budget planning for the Marketing and Communications Team, monitors expenses, and implements cost-savings where possible
- Proactively anticipates possible challenges and discusses solutions with project managers
- Manages communications, network development, and payments for vendors and contractors
- Works closely with team members to strategically prioritize active and incoming projects by reviewing ever changing priorities
- Educates clients on achievable deadlines and works to ensure project timelines are honored
- Responsible for the ordering and distribution of printed campus publications and collateral (stationery, invitations, programs, brochures, banners, etc.)
- Manages requests for mailing lists for schoolwide mailings such as the Westminster alumni and parent magazine
- Drafts and issues project proposals, RFPs, contracts, budgets, and schedules
- Updates job knowledge by participating in professional development opportunities and reading professional publications
- Assists with communications coverage for photography, videography, web maintenance, design, and email services as needed
- Other duties as assigned
REQUIREMENTS AND QUALIFICATIONS
- Bachelor’s Degree required, Master’s Degree, a plus
- Three to five years of experience in design, video, photo, print, and/or web production
- A strategic planner with the ability to understand institutional needs and think creatively while following established guidelines
- Strong project management skills including a keen ability to predict and manage risks and allocate resources
- Well-developed problem-solving skills with a passion for accuracy and detail
- A highly resourceful team player who proactively seeks information with a client-focused approach
- Strong interpersonal and communication skills, including tact, diplomacy, confidentiality, and judgement
- Proven relationship-building skills, with the ability to nurture internal and external relationships while inspiring others
- A self-starter who can work in a fluid environment, bring a sense of urgency, and is adaptable to various competing demands
- Strong understanding of the creative process and best practices in workflow and technologies
- Proficient in Adobe Photoshop and InDesign preferred
- Experience in project management platforms required (direct experience working with Asana preferred)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this position, the employee is required to sit; stand; walk; use hands to finger, handle and feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch and crawl; talk and hear; engage in moderately strenuous physical activity both indoors and out. The employee may occasionally lift or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to to remain in a stationary position for long periods of time; occasionally move about inside the office to access file cabinets, office machinery, etc.; operate a computer and other office productivity machinery.
Occasional out-of-area and overnight travel may be expected.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Westminster is committed to the principle of equal opportunity in employment. It is Westminster’s policy to provide equal employment opportunities and administer terms and conditions of employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. EOE/M/F/D/V.
Note: This position description has been designed to indicate the general nature and level of work to be performed by employees within this classification. This position description should not be interpreted as a comprehensive inventory of all duties and responsibilities required or assigned to an employee in this position. Nothing contained in this position description restricts Westminster’s right to assign or reassign duties and responsibilities to this position at any time.