Behavioral Health Biller
Job Details
Adelante Healthcare Center Support Office - Phoenix, AZ
2 Year Degree


Primarily responsible for effective coding, billing, and collection on patient accounts for behavioral health services, including accounts receivable follow up, and reimbursement analysis. Coordinates activities with stakeholders.


Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.



  • Excellence
  • Integrity
  • Sustainability
  • Respect
  • Compassion
  • Learning




  • Two (2) year college degree AND greater than (3) years experience in Behavioral Health billing roles such as:
    • Behavioral Health Biller/Coder
    • Behavioral Health Collections Representative
    • Behavioral Health Accounts Receivable Representative
    • Behavioral Health Charge Entry Specialist
  • Working knowledge of Behavioral Health coding, billing, accounts receivable, collections, denials, appeals, and research best practices, policies and design, both state and federal
  • Demonstrated knowledge of Behavioral Health CPT codes
  • FQHC experience strongly preferred
  • NextGen experience preferred
  • Provide excellence in customer service with ability to interact with and instruct colleagues from beginner to advance levels
  • Working knowledge of current Microsoft Office applications
  • Working knowledge of various reimbursement methodologies, including reimbursement reductions, fee schedule calculations and comparisons, and review of claims for correct payment
  • Prioritization and multi-task skills are required
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations



  • Certification as Revenue Cycle Representative (CRCR,HFMA)
  • Certification as professional coder (CPC, AAPC)
  • Fluency in a language in addition to English (Spanish preferred)


The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job related selection or promotional criteria.



  • Ensure all provider charges, services, and codes are posted correctly
  • Prepare and submit clean claims to various insurance companies
  • Work payer rejects and denials
  • Review outstanding claims to determine what action needs to take place and make status calls to insurance companies
  • Request claims to be reprocessed where necessary or prepare and submit corrected claims to the insurance companies for payment
  • Review delinquent accounts and initiate appropriate collection action including telephone calls and correspondence to patients
  • Answer patient calls relating to questions about their bills
  • Update demographic and payer related information obtained from the patient
  • Post both electronic and paper remittance advices
  • Prepare refund requests for management approval
  • Responsible for the generation and mailing of claims
  • Work payer rejects and denials
  • Support and train site checkout staff
  • Assist behavioral health staff with billing/account questions
  • Support management on special projects
  • Maintain a high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools


Additional Duties and Responsibilities

  • Additional duties as requested or assigned



All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.


Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.



The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities


required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.


In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.