Client Services Manager
Job Details
Management
Seattle - CellNetix First Hill LLC - Seattle, WA
Full Time
High School Diploma/GED
Undisclosed
Undisclosed
Day
Undisclosed
Description

Position Summary:

The Client Services Manager is responsible for overseeing and ensuring the efficient and successful operation of the Accessioning and Client Services departments of our commercial pathology lab. This individual is responsible for establishing, standardizing, and implementing departmental procedures. They are responsible for providing internal client services as well as external client services . In addition, the Manager must collaborate with pathologists and other departments to make improvements to operations and ensure efficient workflow.

It is crucial that the Manager is knowledgeable about HIPAA and CAP regulations and process improvement, practices.

Essential Duties:

 

  1. Oversees daily operations in Accessioning and Client Services
  2. Manages all aspects of staffing, including but not limited to scheduling, budgeting and performance reviews
  3. Maintains and/ensures employees' productivity and work quality
  4. Defines workflow and processes
  5. Makes suggestions and implements process improvements
  6. Troubleshoot and work to resolve any issues that arise within and between departments
  7. Other duties as assigned

 

 

Qualifications

Qualifications/Experience:

  1. High school diploma required
  2. Bachelors degree preferred
  3. Client services or accessioning Management in Commercial Pathology or Clinical Lab
  4. Process Improvement/6 Sigma preferred
  5. Ability and/or experience leading team of 20+ members preferred
  6. 5 years of experience in managing Client Services
  7. CRM experience
  8. Leadership experience required

Knowledge/Skills/Abilities:

  1. Strong management skills
  2. Communication & customer service abilities
  3. Time management
  4. Work well under pressure and maintain professionalism at all times
  5. Ability to prioritize tasks
  6. Must be flexible with ability to adapt and adjust
  7. Must be organized
  8. Must have the ability to effectively deal with conflict

 

Physical Requirements:

  1. Prolonged sitting
  2. Computer use
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