This position provides leadership and oversight for all strategic, operational, financial and quality services for their assigned service area. Maintains compliance with regulatory agencies and ensures that all services are functioning on a fully-integrated level, while maintaining the highest degree of clinical and patient satisfaction. Works in partnership and joint accountability with other team members to achieve FHLC’s Mission, Vision and Values.
Acts as the single point of contact for department operations and delegates accordingly. Identifies needs for additional services in collaboration with providers and leadership staff. Carries out the strategic plans and operational goals for the department under the direction of the COO. Works with members of administration team (Human Resources, IT, Revenue Cycle, Finance, Marketing, QI, Facilities, etc.) in the development and implementation of projects, protocols, and policies and procedures. Ensure appropriate ordering of supplies and managing of inventory levels. Represents the organization as an ambassador; working with other leaders within the same community to ensure consistent communication with external partners. Facilitate patient access to appropriate medical and specialty providers. Follows FHLC’s policy to resolve patient complaints. Facilitate and attend meetings between patient, family/caregiver(s), care team, and community resources, as needed. Participates in quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data monthly. Consults with clinicians, administrators, and QI teams on CQI activities such as chart reviews and accurate and complete documentation and coding, providing technical support and staff education as necessary. Ensures the gathering of QI data from clinical department. Leads or co-leads daily huddles. Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with FHLC policies and administrative processes. Responsible for effective use of Electronic Health Records (EHR) including oversight of staff usage, coordination of training, and patient flow. Promotes effective and appropriate use of integrated health services at FHLC as part of a “Patient Centered Medical Home” (PCMH) model of care. Provides leadership for the development of policies and procedures designed to guide activities, ensuring that the site/service line operates in a consistent, financially solvent and high-quality manner. Provides consistent communication to the Administrative Team, ensuring that information, reports, and materials are provided to clearly describe activities and progress toward agreed upon objectives. Ability to lead and manage in a rapidly changing environment. Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws). Maintains patient confidentiality.
Acts as a dental assist/sterilization technician/Patient services representative/dental hygienist (as appropriate) in absence of staff. Assists dental teams to gather outcomes information following regulatory and accreditation standards. Reviews department reports with the Chief Dental Officer, including reviewing trends and patterns. Fulfills internal and external requests for outcomes data, including developing special reports. Tracks lab invoices and approves for timely payment. Monitors equipment and assures proper use, testing, cleaning and maintenance is completed in accordance with the manufacturer or OSHA.