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Guest Services Representative

Job Details

Syracuse - Syracuse, NY





Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. 

We provide upward mobility for all employees who look to grow in their roles and responsibilities.


Job Description


  • Support customers by answering phone calls, greeting and assisting them in person
  • Assist customers in the self-registration process
  • Sell karting options including up-selling races & specials
  • Sales of memberships, arcade cards, snacks, apparel, parties, etc.
  • Take payment of cash, credit cards and coupons for specials, etc.
  • Scheduling and placement of customers into races, groups and teams
  • Open / close cash registers, reconcile register drawer at shift close, balance transactions
  • Prepare merchandise displays, Re-stock food and apparel and maintain inventory
  • Set-up Retail parties and small group events and provide attentive customer service
  • Act as Event Coordinator for Birthday parties and other retail events
  • Develop Daily To-Do lists and accomplish tasks as time permits
  • Open and Close Shifts with attention to preparation and readiness for following shift
  • Keep facility in premier condition at all times completing all opening and closing duties


The Customer Service Representative’s job skills and specifications include: 


  • Helpful, friendly and patient attitude and disposition with ability to SMILE at all times
  • Excellent interpersonal and communication skills and a great team player
  • Ability to accurately record information with strong attention to detail
  • Able to multi-task and problem solve
  • Able to work 15 to 28 hours per week including weekends and holidays
  • Make RPM Raceway the best experience for every racer that walks through our door

           Education and Qualifications:


  • High school diploma or G.E.D. from accredited institution
  • College attendance working towards a degree is preferable with flexible hours available
  • Patient, Presentable, Punctual and Responsible