CRM Marketing Manager
Job Details
DC Office - Washington, DC
Position Description

Framebridge is seeking a highly curious, results-oriented creative marketer to drive marketing across our owned channels including email and SMS. The ideal candidate is obsessed with customers and finding what motivates them; has an analytical approach; and has an intrinsic drive to meet lofty traffic and revenue KPIs, represent and build brand affinity, and increase the lifetime value of Framebridge customers. If you are always looking to understand customers, have subscribed to hundreds of email lists just to see what tactics are working, and simply love to figure out what makes consumers tick, this is the role for you!


This role is based in Washington, DC. It sits within the Marketing Strategy & Planning team and reports to the Marketing Director.


What we expect:

  • You will bring great ideas to the table and work cross-functionally to shape, execute, and measure them
  • You will be a holistic thinker, always prioritizing what’s right for the company at large vs your channel or initiative
  • You are the owner of your channels and will safeguard and report on their health/performance
  • You will be the ultimate team player - always aggregating the needs of stakeholders and working collaboratively to the optimal end result
  • You will be passionate about ecommerce, following and analyzing industry trends to keep our efforts cutting-edge
  • You are excited to nurture and build an industry-leading program focused on driving lifetime customer value through a focus on key lifecycle moments
  • You are eager to learn new tools, platforms, and channels, and will quickly become an expert on your marketing channels


What you’ll do:


Strategy & Planning


  • Work with the Marketing Director, CMO, Business Intelligence team, Engineering team, and other key stakeholders to develop communication strategy across multiple channels, including but not limited to email, SMS, and push notifications
  • Increase customer acquisition & lifetime value by engaging customers with personalized, targeted, relevant marketing communications
  • Provide ongoing performance reporting and present ideas on how to maximize messaging & communications to better engage the customer at key times
  • Collaborate with Creative, Merchandising, and other stakeholders on content calendar (for email, SMS, and push notifications) for lifecycle and ad-hoc communications




  • Create email, SMS, and push campaigns to target customers to influence user behavior
  • QA, execute, and report on email campaigns using Zaius, including A/B and multivariate tests
  • Lead go-forward investments in marketing technology related to supporting customer outreach campaigns
  • Partner closely with Engineering to monitor campaign health and stand up new email campaigns based on things like site events and customer behavior
  • Analyze and monitor KPIs, including open rates, click to open rates, conversions, revenue, and lifetime value to continuously optimize campaigns
  • Test, learn, and refine all communications to continually optimize results to meet KPIs
  • Obsess over staying informed with the industry in everything from deliverability, to send frequency, to subject line best practices and best-in-class creative approaches
  • Research motivations and understand customer sentiment to inform development of lifecycle campaigns
Qualifications & About Framebridge


  • 2+ years experience with email marketing - preferably at an ecommerce company
  • Experience using Zaius and/or other B2C email/CRM solutions (Bronto, Klaviyo, Salesforce Marketing Cloud)
  • Experience at a consumer-oriented company with a broad, loyal customer base
  • A clear curiosity for marketing trends and how it relates to your focus areas
  • Strong cross-functional player with ability to educate and influence stakeholders across the company, representing the voice of the customer
  • Demonstrated ability to conceptualize and nurture cross-functional projects to fruition, aligning team members around deliverables and success metrics
  • Strong ability to analyze, troubleshoot, and solve operational and technical issues
  • Excellent project management and multitasking abilities
  • Advanced skills in Google Analytics and Excel
  • Extremely detail oriented & well organized
  • Strong verbal and written communication skills
  • Team player with ability to thrive in a fast-paced, collaborative, and deadline-driven environment
  • A winning attitude that can thrive in a quickly growing company where plans, projects, and team directions can change overnight


About Framebridge:


Founded in 2014, Framebridge has revolutionized custom framing. We have recreated the traditional framing experience by offering high-quality, affordable, and fast custom framing direct to our customers. We have framed hundreds of thousands of unique pieces, but that is just the beginning. We are headquartered in the Georgetown neighborhood of Washington, DC, and operate a state-of-the-art manufacturing facility in Richmond, KY.


Framebridge’s investors include T. Rowe Price, New Enterprise Associates (NEA), Revolution Ventures, and SWaN & Legend Venture Partners, as well as retail and technology industry executives from Crate & Barrel, Rent the Runway, and LivingSocial.


About Our Perks:


We’re an incredibly hardworking, creative group. We’re passionate about our customers, their art, and good snacks.


  • Free frames
  • Health, vision, and dental insurance
  • Retirement savings plan
  • Paid parental leave for all parents
  • Employee learning program
  • Regular team outings and events