Membership Coordinator, NLC-RISC and NLC Mutual Insurance Company
Job Details
NLC - Washington, DC
Full Time
4 Year Degree
$41,283.00 - $52,224.00 Salary/year
Up to 25%

Consistent with the mission, vision and values of the National League of Cities and NLC-RISC and NLC Mutual, serve as a key staff member and point of contact for creating linkage between internal staff and departments; state league risk pool members; and external parties, including enterprise partners, vendors, conference speakers, etc.  Responsible for supporting the outward facing efforts of the RISC-Mutual team to ensure that the department operates smoothly and member needs are met.

  1. Meeting Planning and Coordination - NLC-RISC Conferences & Events
    • Coordinate site selection process for conferences and serve as primary liaison with hotels and host member organization.
    • Lead the coordination of RISC conference logistics in collaboration with the Director and Program Manager, including conference registrations, hotel reservations, meeting rooms and room setup, audio visual, food & beverage, social events, name badges, and onsite conference registration.
    • Support the Program Manager with development and printing of the conference program.
    • Assists with speaker coordination for the RISC conferences and remote meetings as needed.
    • Travel to conference/meeting sites when needed to assist in the coordination of the on-site logistics.
    • Investigate and resolve logistical problems as needed.
    • Assist with meetings and events for the department, including sending calendar invites, identifying and coordinating  catering and meeting rooms and room setup, travel needs, and other logistics as necessary.
    • Maintain schedules and calendars for department staff in coordination with the Senior Coordinator for NLC Mutual.
    • Organize the delivery and return of materials for meetings and events.  Verify and reconcile received items with original shipping information.
  2. Member Engagement & Communications
    • Works with the RISC-Mutual team to coordinate member visits and/or remote interest and working group meetings, including working with primary team member to develop and distribute meeting agenda, conducting advance outreach to determine member needs and ensure those needs are met in advance of visit, and conducts any post-meeting follow-up as needed;
    • Coordinates and maintains the Customer Relations Management (CRM) databases for both RISC and Mutual;
    • Assists with development of the NLC-RISC and NLC Mutual websites and maintains both;
    • Coordinates the creation and distribution of the monthly RISC eNewsletter;
    • Coordinates communication needs to members around conferences, member programs and other initiatives;
    • Supports member access and use of the online discussion communities;
    • Maintains online member library and RISC filing structure to ensure easy use and access to materials by members and staff;
    • Coordinates social media presence for RISC and Mutual; and 
    • Review and edit draft materials and provide feedback as needed.
  3. Governance and Operations
    • Supports the NLC-RISC Director with NLC-RISC board meetings, including facilitating and coordinating development of agenda and materials for board meetings, NLC-RISC nominating committee, longevity awards, annual business meeting, and other recognition's to members as needed.  Track and coordinate action items from board meetings.
    • Maintain a dashboard or tracking system of ongoing activities and projects for NLC-RISC.  Work collaboratively with the team to resolve project issues; escalate concerns to Directors for resolution when needed.
    • Prepare and summit requests for reimbursement as needed.  
    • Review invoices and payments for accuracy.
    • Coordinates membership renewals for the NLC-RISC program.
    • Analyze and improve office processes and policies in collaboration with the team members.
    • Prepare, type, and proofread letters and memoranda.
    • Distribute communications and materials to staff. Relay messages between team members and departments.
  4. Perform other duties and complete special projects as assigned.

Education and Experience:

  • Bachelor’s degree and 1 years of practical experience, or an equivalent combination of education and experience
  • MS Office skills (Word, Excel, PowerPoint, and Outlook)
  • Demonstrated knowledge of online tools, computer databases, website and various business systems, including contact management systems (CRMs)
  • Experience working with the public sector, associations, insurance/risk management, city officials and/or city governments preferred

Work Environment:

Work is typically performed in a standard office setting working at a desk or table on a level surface.  Some travel is expected to attend local, regional, and national events.  May be required to work more hours than normal during a regular workweek depending on workload and deadline requirements.