Library Associate
Job Details
Multiple Locations - ,
Bachelor's Degree
$46,688.00 - $50,184.00 Salary/year
Day/Evening/Saturday Hours
Customer Facing
Job Details
Mission:  We build relationships that support discovery by providing equal access to opportunities and experiences. The Library provides a collaborative foundation within the community for all Prince Georgians to create the world they want to see.
Vision:  We provide a collaborative foundation within the community for all Prince Georgians to create the world they want to see.
Values:  We are Prince George’s Proud and put community first by being welcoming, curious, accessible, kind, collaborative, and resilient.

PGCMLS is inviting applications for the position of Library Associate. Ideal candidates will be enthusiastic about programming and outreach, providing reference services and reader's advisory to customers, promoting library services, and more! Bilingual fluency is a plus! Apply today!

This announcement will be used to establish an "Eligibility List" for future vacancies.

Job Summary: Responds to customer questions regarding both in-print and online library materials and services in the library departments.  Assists in the organization, management and technical functions relevant to the overall operation of various library departments. 
Essential Duties:
  • Provides reference, reader’s advisory, and computer assistance to library customers.
  • Provides instruction on the use of library catalog and databases.
  • Assists with programming for library customers.
  • Assists with circulation desk duties, as needed.
  • Assists with the management and review of the library collection, as required.
  • Participates in the maintenance and development of the library collection by weeding assigned areas and identifying library materials in need of replacement.
  • Develops and maintains library display areas and posts community notices.
  • Assists with the inter-library loan process, as needed.
  • Creates and maintains customer library accounts, as needed.
  • Assists with the management and review of the library collection, as required.
  • Oversees library volunteers, as required.
  • Manages customer relations and resolves any escalated customer issues and conflicts via in person, phone and email, as required.
  • Performs routine data entry including entering customer information into library database.
  • Prepares correspondences and reports.
  • Creates and maintains office files and department records appropriately.
  • Trains volunteers, as needed.
  • Acts as an ambassador and advocate for the library.
  • Attends meetings, trainings, and workshops.
  • Assists with special projects, as required.
  • Performs other duties, as assigned.  
Education and Experience
  • Bachelor’s degree required.
  • One to three of years of working in a library setting; or, experience which provides the required knowledge, skills and abilities. 
  • Library Associate certificate must be acquired within two years of hire via on the job training.
 Knowledge, Skills, and Abilities  
  • Ability to gain thorough knowledge of Prince George’s County Memorial Library System’s practices, policies and procedures.
  • Ability to act as a representative of Prince George’s County Memorial Library System’s to the public.
  • Considerable knowledge of literature, reference and information materials, publishers, and periodicals preferred.
  • Knowledge of public library reference tools, including web and database searching.
  • Strong communication and customer service skills.
  • Strong organization and problem-solving skills.
  • Ability to work independently and with volunteers. 
  • Ability to operate relevant computer systems including hardware and software, such as Google Suite, electronic databases, e-mail, and internet navigation, and office equipment.
 Physical and Environmental Conditions
  • Work is conducted in a normal office setting which provides comfortable lighting, temperature and air conditions.
  • Occasional light lifting (up to 20 pounds) may be required.
  • Work environment involves everyday risks or discomforts which require normal safety precautions.