IT Support Technician
Job Details
Central - Durham, NC
Full Time
Description

Summary of Position

Provide technical assistance for staff on a variety of software, hardware, and operating system issues. Identify, research, and resolve IT related incidents / tickets generated by users. Communicate with users to restore service levels. Deploy new hardware and software as directed. Document solutions and help develop IT knowledge base.

 

Qualifications and Requirements

  • Ability to communicate and translate a technical solution to end users

  • Knowledge of popular software and operating systems and helpful workarounds / solutions

  • Excellent troubleshooting ability

  • Exceptional people and communication skills

  • Detail oriented and able to work independently or in a team

  • Work experience in IT Support or IT Help Desk, or pursuing IT related degree (not required but highly desirable)

  • A member of the Summit Church or willing & able to become a member

Responsibilities

Responsibilities

  • Troubleshoot, diagnose, and resolve/restore service for user incidents and issues

  • Install and configure Mac and Windows software and hardware

  • Assist Systems Administrator with various hardware tasks (Repair, deploy, maintain, repair, track)

  • Perform root cause analysis on IT tickets to determine best course of remediation

  • Document common solutions and how-to guides in IT Knowledge Base

  • Perform asset and inventory management tasks

  • Install printer drivers and help troubleshoot printer issues

  • Assist in deploy new computers or repurpose computers for staff needs

  • Assist in the creation of documents pertaining to How To’s, process documentation, and inventory management

  • Provide on-call technical support and perform maintenance as necessary at various campuses during weekend services

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