Creando Puentes Case Manager
Job Details
Multiple Locations - Saint Paul, MN
1.0 FTE

We strongly encourage people of color, people with disabilities, LGBTQ individuals to apply.

This is a fulltime benefit eligible position

Perks of working for Minnesota Community Care

  • We cover 70% of your medical and dental benefits
  • Career Advancement fund opportunities after 1 year of employment
  • Student loan forgiveness opportunities for some roles
  • Reduced cost on metro transit
  • Our staff thrive in an environment where uplifting each other is one of our core values


Provide case management services to adults(18+) who have a mental health diagnosis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Complete needs, supports assessments, and enroll clients in the Creando Puentes program.
  • Provide case management services to clients enrolled in Creando Puentes program ensuring coordinated care for program participants.
  • Work collaboratively within the Behavioral Health department, and Medical providers to meet the needs of clients, their caregivers, and families.
  • Navigate clients through the healthcare delivery system to ensure clients receive needed services in a timely, efficient manner; assist client in arranging medical appointments and follow-up care for clients; refer clients internally and/or externally to access needed services.
  • Provide information and referrals to appropriate community agencies and resources; assist clients with public benefit enrollment.
  • Attend meetings with mental health staff for case conferences and program planning as needed.
  • Keep records to manage, track and report service delivery and outcomes to meet agency needs and requirements.
  • Adhere to standards of practice, grant guidelines, and patient’s rights for confidential care
  • Attend required agency trainings and/or professional development opportunities.
  • Participate in agency outreach, and community activities, as appropriate.
  • Provide additional program support, as directed.
  • Other duties as assigned.


  • Technical Knowledge: Knowledge of and familiarity with principles of and best practices in case management, human behavior, and family dynamics; maternal and child health, child protection, and child development.
  • Relationship-Building: Skilled in establishing and maintaining effective relationships with vulnerable patients, caregivers, and families. Ability to establish positive working relationships with other community health professionals, the general public, clients, and staff.
  •  Health Equity: Knowledge of cultural competency and application thereof to community health activities; ability to relate to people of diverse backgrounds, training, and experiences; a demonstrated deep commitment to health equity and social justice.
  •  Initiative: Ability to take initiative to meet program objectives. Ability to approach daily work load and expectations with flexibility and self-direction. Willingness to implement clinical goals and objectives, learn new technical skills, and grow professionally.
  • Language: Bilingual verbal and written skills in language of target population(s) preferred: Spanish, Hmong, Karen, Somali, or other relevant language(s).

Organizational Overview
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care.
Approximately 87% of our patients in the 2019 calendar year were people of color from Asian, African American, American Indian or Latino communities, and 98% of our patients had incomes below 200% of federal poverty guidelines.




Required Education and Experience

  • 2-3 years of professional experience providing case management services to medically underserved and/or vulnerable populations.
  • Lived experience relevant to expanding health care access for marginalized, underserved people living with mental health illness may be substituted for a portion of required professional experience.
  • Minimum Bachelor’s degree in Social Work, Human Services, or similar field. Equivalent combination of formal education, professional training/experience, and lived experience may be considered.
  • Demonstrated success in working effectively with target population(s).