We are hiring a Helpdesk Support Tech to work out of our Melrose Park, IL corporate office!
- Give support to all the hardware and software used in the company, guaranteeing the best quality of service in the resolution of incidents, as well as in the assigned tasks.
- Identify, diagnose, and solve problems for users (both local and remote) and keep them informed about their resolution.
- Escalate urgent problems that require greater knowledge or resources to the IT team in Spain.
- Document procedures and solutions to common problems in Help Desk.
- Manage equipment inventory.
- Register users and profiles in some systems.
- Repair of equipment and replacement of parts in response to hardware breakdowns. Supervise hardware suppliers during their interventions on company equipment.
- Management of IT providers.
- Telephone management.
- Basic management of servers and network electronics (switches and wifi).