Helpdesk Support
Job Details
Melrose Park - Corporate HQ - Melrose Park, IL
Full Time
Not Specified
Information Technology

We are hiring a Helpdesk Support Tech to work out of our Melrose Park, IL corporate office!


  • Give support to all the hardware and software used in the company, guaranteeing the best quality of service in the resolution of incidents, as well as in the assigned tasks.
  • Identify, diagnose, and solve problems for users (both local and remote) and keep them informed about their resolution.
  • Escalate urgent problems that require greater knowledge or resources to the IT team in Spain.
  • Document procedures and solutions to common problems in Help Desk.
  • Manage equipment inventory.
  • Register users and profiles in some systems.
  • Repair of equipment and replacement of parts in response to hardware breakdowns. Supervise hardware suppliers during their interventions on company equipment.
  • Management of IT providers.
  • Telephone management.
  • Basic management of servers and network electronics (switches and wifi).
Minimum Requirements
  • At least 3 years of previous experience working in a Help Desk or Technical Support team.
  • Excellent communication skills (spoken and written). A communicative person is needed, who can understand and be understood both in writing and verbally.
  • Strong customer service orientation.
  • Ability to work as part of a team (with some team members in the US and some in Barcelona office)
  • High knowledge of Microsoft Windows at the configuration level.
  • Excellent skills installing computers and peripherals (scanner, antivirus, ...).
  • Ability to and desire to work in the corporate office full-time (remote, telework, work from home, hybrid not available)
  • Bilingual English/Spanish is required
  • Experience giving support to corporate telephone system and corporate mobile phone system