COMPUTER SYSTEM ANALYST/HELPDESK TECHNICIAN
Job Details
Experienced
Lane College - Jackson, TN
N/A
Undisclosed
4 Year Degree Preferred
Undisclosed
Undisclosed
Day
Information Technology
Description

Position:               Computer System Analyst/Helpdesk Technician

Department:        Information Technology

Reports to:           Associate VP of Technology

FSLA:                     Salary Exempt

Remote Position: No

Job Responsibilities:

System Analyst Function:

  • Support for end users and end users access.
  • Support for computer applications.
  • Support for distant learners.
  • Reviewing data and trends associated with the implementation of online learning.
  • Database Support.

Helpdesk Function

  • Hardware and software installation
  • Coordinator for helpdesk system
  • Rectifying campus support issues with networking (wired and wireless)
  • Moving of equipment.
  • Answering phones and directing I.T. support traffic.

 

Qualifications: 

  • Bachelor's degree preferred in computer science or related field. Associates degree will be considered with 3 to 5 years of experience in information technology support.
  • Excellent computer, communication, and interpersonal skills.
  • Experience is Microsoft office application and Microsoft operation system.
  • Proven ability to learn, understand and utilize new software programs quickly and effectively.
  • Strong organizational skills and gives attention to detail.
  • Ability to lift a minimum 50.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

 

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