Care Coach (Health Coach, RN, LPN, LVN) Anywhere in the contiguous US!
Job Details
Work from Home - Tampa, FL - Tampa, FL
Health Care

At Ontrak, Inc. our work has a mission

Help improve and save the lives of as many people as possible.

Work remotely from your home office from anywhere in the contiguous United States!


Our Care Coaches get to help people reach goals on a daily basis. It's not easy work, but it's rewarding work! 



The Care Coach is responsible for engagement, enrollment, and coordination of care to improve the health and quality of life for members of the OnTrak program. Care Coaches utilize existing clinical and functional assessments of client progress, employ targeted intervention and education, and coordinate care pertaining to clients identified issue(s). The Care Coach utilizes Motivational Interviewing techniques to elicit active member participation. In addition, the Care Coach is responsible for the coordination of member care throughout the treatment continuum: medical intervention, relapse prevention, treatment of co-morbid conditions, and issues identified through the individual care plan.



What you get to do: 

  • Engage, enroll, and maintain members in active participation in the OnTrak program as well as to coordinate member care.
  • Utilizes motivational interviewing, enhancement, and relapse prevention guidelines in telephonic communication with clients.
  • Usage of the OnTrak treatment program and usage of the eOnTrak electronic documentation platform.
  • Provide exemplary customer service to and member-centric focus for, all clients.
  • Communicates or requests information from providers in complete compliance with confidentiality standards and in a manner that generates cooperation
  • Works jointly with the Clinical Operations Coordinator and Community Care Coordinator to support member referral, engagement, and enrollment into the OnTrak program.
  • Supports enhancement of the digital tools eOnTrak by providing feedback to the development team and performing ad hoc system testing as indicated.




  • Completed certification as a health care coach from one of these National Board for Health & Wellness Coaches (NBHWC) approved programs: .  If the program is complete, but the exam is pending, the NBHWC certification exam must be passed within 1 year of employment. At the time of interview the certified healthcare coach must be eligible to sit for the NBHWC exam including having completed the required 50 health and wellness coaching sessions.
  • Bachelor's or Associate's in a related field 
  • Prior experience utilizing technology for documentation and efficiencies
  • Must have excellent written and verbal communication skills and demonstrate proficiency in the utilization of Microsoft Office suite of product
  • If the candidate does not meet the health care coach certification requirement then the following will be considered: 
    • RN/LPN/LVN (active unrestricted license) in any U.S. state with 2 years of direct nursing experience.  
    • "OR"
    • Masters Prepared Social Worker (MSW) or Licensed Clinical Social Worker (LCSW) with 2 years experience. 

Additional Requirement for all Care Coaches:

The ability to coach to a behavior change using motivational interviewing.




  • Background in behavioral health
  • Certification, National Board for Health & Wellness Coaches (NBHWC)
  • Bilingual in English/Spanish



In addition to, the requirements above, we seek those who can champion the following Ontrak, Inc Values:

  • Integrity: Ontrak is built on a solid foundation of unwavering ethics, transparent communications, honoring our commitments and always striving to do what is right.
  • Member Focus: We commit to improving each member’s total health and well-being, delivering care with compassion, and rooted in agility, innovation, determination, and grit.
  • Innovation: Through creativity and ingenuity, we continuously develop novel solutions to critical problems that improve healthcare for all of those we serve.
  • Excellence: We persistently strive for greatness with tenacity and resilience, holding ourselves accountable to consistently exceed expectations for each of our valued constituents.
  • Teamwork: We foster an environment that enables collaboration, diversity, and inclusion, empowering each team member to boldly make impactful contributions to the company’s greater mission.



Our remote opportunities require:

  • A quiet, private, distraction-free home office work environment
  • A reliable high-speed internet connection (cable, DSL, or fiber) with speeds of at least 10Mbps download and 5Mbps upload. Most positions will require that you be hard-wired to your internet access and Wi-Fi will be disabled. Traveling with your computer is not allowed unless travel is required for the position.
  • Discipline to work from home while following a set schedule
  • Background check clearance



Ontrak, Inc. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach.  This has led us to where we are today: growing fast and saving lives as we do.


To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.


Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Ontrak team contributes to accomplishing our goals and upholding our people-centric values.


The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.


Career options
Our ongoing strong growth and evolution, we are looking for people who want to do their best at work.   Join our team and take your career to the next level with Ontrak. We are committed to promoting from within.


Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.


Play 2021 Ontrak Recruitment Communication            


Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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