Intake Support Associate
Job Details
Men's Shelter - Seattle, WA
Full Time
High School
Nonprofit - Social Services

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!


As an Intake Support Associate you will work with the Emergency Shelter Team to help men coming out of homelessness and addiction successfully transition from quarantine into program. Provide and create a safe healing environment while men are waiting for test results during the intake process. Oversee the day to day operations of the Welcome Center as it relates to the quarantine site, mail, communication and safety. Coordinate with Program Staff to provide appropriate level of care.




  • Work with a team of professionals to help intakes navigate the Mission Road Map.
  • Work closely with the Intake Coordinator(s) to help intakes successfully navigate the quarantine process.
  • Responsible for maintaining a 70% success rate for individuals navigating the quarantine process.
  • Interact with guests entering quarantine on a daily basis, responding to their needs in accordance with quarantine best practices and the Missions grace-based philosophy.
  • Monitor all safety and fire hazards, as well as guest activity as it relates to safety.
  • Administer observed urine collections for drug screening of guests (Due to the sensitive nature of these essential job duties we are only able to consider males for this position)
  • Work with Emergency Shelters Team to hold residents accountable in accordance with Mission guidelines and personal competency, packaged in grace.
  • Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men.
  • Maintain safety around the facility perimeter by developing positive relationships with the guests.
  • De-escalate and resolve conflicts and issues according to departmental protocols, and submit Incident Reports as needed.
Qualifications & Experience
  • High School diploma or equivalent required.
  • 1 years’ experience working in a social services environment required.
  • 1 years’ experience in customer services required.


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms.  Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company.  Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to pre-employment background check and drug screen.


Mission Statement


To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement


Every homeless neighbor beloved, redeemed, restored.


Statement of Faith


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
  • We believe in the spiritual unity of believers in Christ.



Core Values


  • Sacred Relationships
  • Passionate Urgency
  • Strategic Effectiveness
  • Courageous Belief
  • Innovative and Scrappy