Case Manager I
Job Details
High School

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you.


As a Case Manager I you will support the Emergency Shelters team by providing high quality case management, care, counseling, spiritual leadership and records management for residents in the recovery program.




  • Meet weekly with the assigned men for a maximum of one half hour. Conduct crisis management when needed and recommend appropriate treatment or action. Ensure Bridge program residents are meeting their assigned goals as it pertains to their care program, and that they are adhering to program policies.
  • Become an expert in the chosen Mission addiction recovery curriculum.
  • Develop and maintain professional-quality case management files for assigned men as outlined in the Bridge Program guidelines.
  • Meet weekly with Bridge Program Administrator to discuss status of assigned men and any pertinent program information.
  • Record, report, and maintain required records and statistical information including input into work therapy schedules and program.
  • Maintain an atmosphere in the dormitories that will be most conducive to safety, dignity, and cleanliness.
  • Use independent judgment regarding program resident discipline, including barring and exiting based on Bridge Program guidelines and Mission policies.
  • Perform periodic drug screening and locker checks as requested.  
    • Due to the sensitive nature of these job duties we are only able to consider males for this position.
  • Facilitate support groups and conduct daily Bible studies.
  • Conduct intake interviews with prospective residents for the Bridge Program.
  • Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for program men.
  • Seattle’s Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All staff are encouraged to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization. All employees are expected to interact positively and cooperatively with our volunteers.
  • Uses independent judgment to enter/exit program participants.
  • Attend and participate in all Mission, Division and Department meetings and training, as required.
  • Any other job-related duties as assigned by supervisor
Qualifications & Experience
  • A High School Diploma or equivalent is required.  An Associate Degree is preferred.  A combination of education and 2 years of relatable experience may be substituted.
  • 1 year of experience working in a social services or rescue mission setting
  • Proficient in Microsoft Office Suite


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to pre-employment background check and drug screen.


Mission Statement


To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement


To see every homeless neighbor beloved, redeemed, restored.


Statement of Faith


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment


Core Values


  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy