Case Manager Supervisor
Job Details
Men's Shelter - Seattle, WA
Full Time
4 Year Degree
Nonprofit - Social Services

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you.


As a Case Manager Supervisor, you will support the Men's Shelter/Emergency Shelters by providing supervision to case management staff. This will include spiritual leadership, staff scheduling, guidance, supervision, and delegation of tasks where appropriate.



Due to the sensitive nature of these essential job duties, we can only consider males for this position.


  • Supervise the program resident case-management procedures, records, and schedules.
  • Oversee random drug screens for residents
  • Perform welfare checks in guest residences and restrooms
  • Manage, support, facilitate and review the work of direct report(s) by equipping, encouraging, and empowering in their specific areas of responsibilities, which include regular one-one meetings, developing, implementing, and maintaining career development plans and timely annual performance reviews.
  • Manage, review and approve all department staff hiring and disciplinary actions in cooperation with supervisor and HR.
  • Maintain a caseload of 12-15 clients. Conducts crisis counseling when needed and recommends appropriate treatment or action. Ensure residents are meeting their assigned goals as it pertains to their care program and that they are adhering to program policies.
  • Ensure that all programs and facilities utilize a grace-based model for the community.
  • Develop and maintain professional-quality case management files for assigned men as outlined in program(s) guidelines.
  • Record, report, and maintain required records and statistical information, including input into work therapy schedules and recovery program.
  • Maintain an atmosphere in the dormitories that will be most conducive to safety, dignity, and cleanliness.
  • Use independent judgment regarding program resident discipline, including barring and exiting based on Bridge program guidelines and management policies.
  • Facilitate support groups and conduct daily Bible studies.
  • Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships, which will serve as a Leadership example for recovery program men.
  • Ensure that all department programs and activities operate consistently with the Mission's mission statement, corporate goals, and core values.
  • Provide direction in creating and implementing meaningful and productive roles in which volunteers may serve within the department.
  • Attend all Mission meetings and training sessions, as required.
  • Any other job-related duties as assigned by the supervisor.

Qualifications & Experience


  • Four years of higher education from an accredited institution in a related field or equivalent required
  • Possess a valid Washington State Driver’s License and being able to meet the standards of the Mission driver criteria is required, including but not limited to:
    • Clean driving record
    • No current suspensions or revocations
    • At least 21 years of age
  • Prior experience in ministry and/or addiction recovery highly preferred
  • Experience in rescue mission context is highly preferred.
  • CPR/AED Certified. is preferred


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding, and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 20 pounds and walks using stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.




This position is subject to a pre-employment background check and must be able to pass a 5-panel drug screen including THC.