Case manager Supervisor
Job Details
Full Time
4 Year Degree
Nonprofit - Social Services

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you.


As a Case Manager Supervisor you will support the Men’s Shelter/Emergency Shelters by providing supervision to case management staff. This will include: spiritual leadership; staff scheduling, guidance, supervision and delegation of tasks where appropriate.




  • Supervise program resident case management procedures, records and schedules.
  • Oversee random drug screens for residents
  • Perform welfare checks in guest residences and restrooms
  • Due to the sensitive nature of these essential job duties we are only able to consider males for this position.
  • Manage, support, facilitate and review the work of direct report(s) by equipping, encouraging and empowering in their specific areas of responsibilities, which includes regular one-one meetings, developing, implementing and maintaining career development plans and timely annual performance reviews.
  • Manage, review and approve all department staff hiring and disciplinary actions, in cooperation with supervisor and HR.
  • Maintain a caseload of 12-15 clients. Conduct crisis counseling when needed and recommend appropriate treatment or action. Ensure residents are meeting their assigned goals as it pertains to their care program, and that they are adhering to program policies.
  • Ensure that all programs and facilities utilize a grace-based model for community.
  • Develop and maintain professional-quality case management files for assigned men as outlined in program(s) guidelines.
  • Record, report, and maintain required records and statistical information including input into work therapy schedules and recovery program.
  • Maintain an atmosphere in the dormitories that will be most conducive to safety, dignity, and cleanliness.
  • Use independent judgment regarding program resident discipline, including barring and exiting based on Bridge program guidelines and management policies.
  • Facilitate support groups and conduct daily Bible studies.
  • Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men.
  • Ensure that all department programs and activities operate consistently with the Missions mission statement, corporate goals and core values.
  • Provide direction in creating and implementing meaningful and productive roles in which volunteers may serve within the department.
  • Attend all Mission meetings and trainings sessions, as required.
  • Any other job-related duties as assigned by supervisor.
Qualifications & Experience
  • Four years of higher education from accredited institution in related field or equivalent experience.
  • Prior experience in ministry and/or addiction recovery field.
  • Experience in rescue mission context preferred.
  • Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
    • Clean driving record
    • No current suspensions or revocations
    • At least 21 years of age
    • CPR/AED Certified.


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to pre-employment background check and drug screen.


Mission Statement


To bring the love of Jesus and hope for a new life to our homeless neighbors.


Vision Statement


To see every homeless neighbor beloved, redeemed, restored.


Statement of Faith


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment


Core Values


  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy