Customer Care Trainer
Job Details
Experienced
Supportworks, Inc. - Papillion, NE
Full Time
Up to 25%
Description

Are you passionate about creating remarkable customer experiences? Passionate enough to teach others how to create them? Supportworks, Inc. is looking for an experienced Customer Care Trainer who is ready to jump in with our talented and experienced coaching team to show the nation’s best contractors how to provide these experiences to their customers.

 

What we do
Supportworks comprises a family of distinct companies that share a single purpose: to redefine the contractor industry. Foundation Supportworks develops, manufactures, and distributes foundation and concrete repair products to a network of home repair contractors across North America and beyond. Hello Garage is a franchise system that’s opening up the possibilities in the garage renovation space. And SolutionView is a software company that develops digital tools that radically improve the contractor-homeowner experience.

Qualifications

As a Customer Care Trainer, you will be responsible for:

 

Create Content, Tools and Training:

  • Identify the issues contractors have about customer care and determine how to best help them with our content, tools, and training.
  • Research customer care best practices to stay ahead of the curve.
  • Create content, tools and training—things like new hire materials, instructional videos, articles and more.

 

Train and Develop Contractors:

  • Conduct training and develop contractors to enable their success.
  • Proactively contact contractors to offer support and build relationships.
  • Move quickly to address contractor issues and deliver on everything promised.

 

Visit/Host Contractors:

  • Travel to contractor offices and/or host contractors 8-12 times a year.
  • Serve as an ambassador for our company,
  • Deliver everything promised to contractors during the visit in a timely manner.

 

Maintain Expertise:

  • Assist our National Appointment Center to maintain sharp customer care skills.
  • Review contractor customer care calls and then coach them on the calls.

 

Required Skills, Education, and Experience:

  • 2+ years’ experience (preferably managerial) in a customer service role
  • Bachelor’s degree in business, education or equivalent
  • Strong presentation skills

 

Supportworks is an Equal Opportunity Employer (EOE).

Best Places to Work & Evergreen
Supportworks is Certified Evergreen and named one of Omaha's Best Places to Work in 2020 & 2021 - we aim to Redefine our Industry!
Our Culture
We believe fulfilling work creates fulfilling lives, and we want employees to have both.
Our Purpose
At Supportworks, we're passionate about our purpose - to radically improve the contracting industry.
Building Tour
At Supportworks, we're all about our people. When it came to building our headquarters, we designed it to be as people-centered as possible. Take a quick tour with Supportworks President Amanda Harrington to see what we mean!
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