CSR/Consumer Card Data Coordinator
Job Details
Entry
Wichita, KS - Wichita, KS
Full Time
High School
Day
Description

The CSR/Consumer Card Data Coordinator is responsible for processing credit card applications and providing excellent customer service to bankers and cardholders. This position also assists management with data and technical coordination. The promotion of strong teamwork with regular communication with the Bank Card team, Bankers' Bank teammates, and service partners, using appropriate methods depending on audience is very important.

 

Position responsibilities include:

  • Monitors automated upload or enters all credit card applications into the origination system.
  • Works closely with customer banks and underwriters to ensure all required information is received.
  • Creates reports using varied sources of data, using techniques ranging from simple data aggregation to statistical analysis, presenting it in a format accessible to management and regulators.
  • Takes incoming calls from cardholders and customer banks with inquires on accounts.
  • Responsible for maintenance on accounts.
  • Acts as primary document retention administrator, scanning all card file documents.
  • Recommends improvements and automation of processes to increase efficiency and accuracy.
  • Provides technical assistance within Bank Card, supporting users through system changes, utilizing reports and portfolio data to support business needs, and participating in Bank Card projects.
  • Ensure compliance and audit requirements are met on all responsibilities assigned by adhering to Visa regulations, as well as applicable federal rules and regulations.
  • Other duties as assigned.

 

Qualifications

The right person for this position will have excellent customer service skills with the ability to act in a professional manner. Knowledge and proper usage of grammar in oral and written communications is important.

 

Other qualifications include:

  • High school diploma or equivalent.
  • The ability to clearly communicate detailed information to customers, coworkers, and management.
  • The ability to follow detailed procedures within defined service level timeframes.
  • Strong knowledge of Microsoft Word and Microsoft Excel.
  • Mathematical and analytical skills.
  • Ability to use basic office equipment and tools.
  • Ability to maintain confidentiality.
  • Willingness to take on projects as needed, while completing daily and monthly duties.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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