Guest Services Administrator
Job Details
Men's Shelter - Seattle, WA

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!


The Guest Services Administrator supports the Mission's Men’s Ministries (MM) efforts to end homelessness by leading the Guest Services team by providing spiritual leadership, program development, and administrative supervision of all emergency services ministry components within the Men's Shelter.  This position is responsible for recruiting, developing, resourcing, educating and equipping staff, program men and volunteers to address the issues that lead to homelessness, while overseeing the implementation of guest programming at the Men's Shelter.




  • Administer and monitor the programs of the Guest Services efforts.
  • Oversee all emergency shelter guest programming within the Men's Shelter, leading the guest population to life transformation in Christ through: English and Spanish devotions, Bible studies, 1x1 Case Management and referral to MM addiction recovery program. 
  • Oversee all emergency shelter operations within the Men's Shelter to ensure the highest-quality emergency services providing a safe and honoring environment to include: Overnight shelter, clothing distribution, showers, mail and other emergency services as prescribed. 
  • Work closely with the Director of Men’s Ministries to establish and implement goals for Guest Services. 
  • Provide organizational, spiritual, and administrative leadership to all direct reports, which includes training, development, hiring, scheduling, goals setting/evaluation and performance management (including corrective action).
  • Ensure all staff, volunteers and interns are interacting with guest population in a grace-based and relationally driven manner.  This position will be responsible for verifying and screening any/all chapel/devotion speakers to ensure theology is in alignment with Mission values and doctrine.
  • Produce and distribute schedule, maintain accurate and timely records, and ensure the physical security and maintenance of assigned equipment.
  • Ensure effective Mission communication with guests, informing guests of administrative, scheduling and policy changes. Promote practical change and inform guests of the services available to help them in their present situation. Ensure guests have access to information on housing and other options to include MM recovery program information.
  • Supervise disciplinary process related to guests, answer guest grievances; ensure a clean, welcoming, safe guest environment, refusing service to unsafe guests when necessary.
  • Prepare monthly statistical and narrative reports as required.
  • Maintain a positive, pleasant, professional Christian attitude. Work with other staff to forge and model transparent and supportive Christian relationships which will serve as a leadership example for recovery program men.
  • Be an informed expert in the field of homelessness in Seattle, building relationships and partnerships with local churches and schools, inviting them to enter into the fight to end homelessness.
  • Ensure a safe and dignified emergency services environment.
  • Maintain accurate and timely records of guest interviews and interventions using the professional case note standards of Men’s Ministries Recovery Program Case Managers.
  • Attend all Mission meetings and training sessions, as required.
  • Any other job-related duties as assigned by supervisor.




Qualifications & Experience
  • Bachelor’s degree in related field or equivalent experience required. 
  • Extensive experience in ministry and leadership, in multiple church/para-church contexts required; prior work experience in rescue mission or church context highly preferred.
  • Previous supervisory experience required.
  • Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
  • Clean driving record
  • No current suspensions or revocations
  • At least 21 years of age


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 40 pounds and walks, use stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to pre-employment background check and drug screen.


Mission Statement


To bring the love of Jesus and hope for a new life to our homeless neighbors.



Vision Statement


To see every homeless neighbor beloved, redeemed, restored.



Statement of Faith


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by who’s indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment


Core Values


  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy