Guest Services Associate I - KentHOPE (Full-Time)
Job Details
KentHOPE Day Center - Kent, WA
Full Time
High School
Customer Service

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!


The Guest Services Associate will work with a dedicated staff to help create a safe, welcoming, and healing environment for woman and children at KentHOPE. This position is a part of a 24-hour team to provide information, referral, and support services to KentHOPE guests. Responsible for providing leadership for the guests, overseeing volunteers, maintaining facility safety and cleanliness. KentHOPE operated a day center for women and children and a rotating overnight shelter for single, adult women.



Monday to Friday 6:30am – 3:00pm. 




  • Help maintain a positive, pleasant and Christian atmosphere
  • Provide daily, positive interaction and guidance to guests. Assist with housing, employment, child care searches, goal setting and connect guests to other services providers through weekly check[1]ins and by providing pertinent resources
  • Oversee safety and cleanliness of facility on shift, including chore supervision. Perform janitorial and maintenance duties as needed.
  • Uphold the guidelines of UGM Emergency Shelters to maintain a safe, healing environment - enforcing consequences, writing contracts, and holding guests accountable when necessary.
  • Complete all aspects of the guest intake process: phone screen, determine eligibility, new guest orientation and instruction, and assignment of bed and storage spaces. Provide other resources as needed.
  •  Daily compile a thorough record of the events on your shift in staff log, maintain updated records in Clarity and communicate with other staff via email and Client Track.
  • Monitor incoming persons, assisting and directing visitors and guests.
  • Coordinate, train and supervise volunteers in conjunction with the volunteer department. Assist in the creation of meaningful and productive roles in which volunteer serve. Interact positively and cooperatively with volunteers.
  • Complete data entry, documents, and assist with administrative tasks as assigned by your Supervisor.
  • Keep donations organized and put away, assist in distribution of clothing and hygiene items to guests.
  • Help coordinate and facilitate community meeting as needed and directed by supervisor
  • Assist with event preparation and coordination (including holidays, community events, and guest outings)
  • Assist with meal preparation as needed
  • Respond to emergency situations promptly, in a calm and capable manner. De-escalate guests during tense situations as needed.
  • On-board new Guest Services Associates and assist with their training.
  • Attend and participate in all Mission, Division and Department meetings and trainings, as required.
  • Any other job-related duties as assigned by supervisor and WCM Leadership
Qualifications & Experience
  • Associate’s Degree or Equivalent Experience Required.
  • Experience 2 years of experience working within a social services environment, with specific familiarity with any of the following areas required: homelessness, mental health, chemical dependency.
  • 1 year of experience in de-escalating emergency and crisis situations required. Previous experience working in a Rescue Mission context highly preferred.


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Requires frequent use of computers, keyboarding and talking on the telephone.  Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms.  Regularly lifts up to 30 pounds and walks, use stairways to climb to multiple floors within the facility.  Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to pre-employment background check and drug screen.


Mission Statement


To bring the love of Jesus and hope for a new life to our homeless neighbors.



Vision Statement


To see every homeless neighbor beloved, redeemed, restored.



Statement of Faith


  • We believe the Bible to be the inspired, the infallible, authoritative Word of God.
  • We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
  • We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
  • We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is absolutely essential.
  • We believe in the present ministry of the Holy Spirit by who’s indwelling the Christian is enabled to live a Godly life.
  • We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment


Core Values


  • Sacred Relationships
  • Passionate urgency
  • Strategic effectiveness
  • Courageous Belief
  • Innovative and scrappy