Business Analyst
Job Details
Headquarters Allentown PA - Allentown, PA
Full Time
4 Year Degree
$65,000.00 - $80,000.00 Salary/year
Up to 25%

General Overview

The business analyst’s primary objective is assisting Shift4 Payments implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.

The business analyst serves as the liaison between the sales, operations, and technical development teams. This person will be responsible for eliciting, analyzing, validating, specifying, and managing the business needs of the stakeholders; including customers, partners and end users. The Business Analyst will work closely with business units, subject matter experts and technical resources to identify business needs, define projects, develop requirements, report results and manage the effort to completion.



- Collaborates with customers, application developers, project management and team members to understand business requirements that drive the analysis and design of quality business solutions

- Interfaces with the business areas, customers, partners, vendors, technical staff, and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions)

- Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, testing plan, and training materials)

- Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new applications

- Analyzes change requests/enhancements in existing applications

- Manages job and project requirements so that projects are completed on time, in scope, within budget, with minimal defects

- Provides assistance on defining application development project deliverables

- Obtains appropriate level of signoff as needed throughout the project lifecycle

- Assures full compliance to required standards throughout the project lifecycle

- Assists with all aspects of requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production UAT defects as well as performing analysis of the customer impact

- Assists with testing/QA/QC and provides root cause analysis and corrective action plans

- Assists in the resolution of risks, defects and issues

- Verifies that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production

- Assists with providing project status updates to the appropriate clients and stakeholders

- Provides required business and/or subject matter expertise for both project and production related activities

- Identifies, documents, and escalates risks, defects, and issues throughout the project lifecycle

- Analyzes data to determine business problem, trends, or opportunities for process improvements

- Participates as a subject matter expert for new strategic programs or initiatives impacting current and existing systems



- Must be flexible and demonstrate the ability to execute on deadlines in a high-pressure environment
- Demonstrate the ability to solve problems with a sense of ownership, enthusiasm, and innovation
- High level of written/oral communication
- Experience in project management-related activities
- Experience in group and/or management presentations
- Understanding and/or experience with software/web development
- Recommended: experience with Atlassian products (Jira, Confluence), GitHub / GitLab

Our Dept Culture 
Our people make our culture. We encourage a culture of inquiry and innovation, relentless curiosity, fiercely independent thought, and vigorous dialogue. We are looking for brilliant people passionate about new technologies, and the work they do. If you think you have what it takes to get the job done, we want to get to know more about you. 

Perks and Benefits
We do not believe in jobs, we believe in responsibilities and careers. Some of our perks and benefits include: Vacation days. Company Holidays, Medical, Dental, Vision, and Life Insurance. 401k Retirement Plans. Short Term Disability. Hanover Canal Park and Trails. Fitbit Community. Snacks, Soda, Coffee and Gold Peak Iced Teas. Company Holiday Parties. BBQs. Game Night, Company Picnics. Potlucks. Halloween costumes and Pajama Days.

Our Company
Our Company