Clinical Services Manager
Job Details
Management
Bellevue - Bellevue, WA
Full Time
4 Year Degree
Undisclosed
Negligible
Any
Undisclosed
Description

The Clinical Services Manager is accountable for the successful operation of the organization’s 24/7 triage and on-site response services, which includes direct management of all Clinical Responders. The members of this team play critical roles in supporting LifeCenter’s mission through its work to identify and preserve opportunities for organ donation.  Key functions of the team include screening and triage of organ donor referral calls from area hospitals, on-site response activities, including the medical evaluation of potential donors, coordination and communication with the clinical Administrator on Call (AOC), and active donor case support.  The manager provides both day-to-day management and clinical expertise to support staff.

 

ESSENTIAL JOB FUNCTIONS

Management Responsibilities

  • Accountable for the day-to-day management of the department including hiring, on-boarding, training, performance management, and coaching/mentoring.
  • Ensures department is appropriately staffed and scheduled to support clinical activity and organizational outcomes.
  • Assists with the development of departmental and organizational strategy.
  • Responsible for ensuring implementation of applicable departmental strategic initiatives.
  • Functions as a clinical expert and resource to clinical departmental staff.
  • Ensures close collaboration between the clinical department staff, the AOCs, and other LCNW departments.
  • Identifies and executes on opportunities for improvement and efficiencies with the triage and on-site referral response processes.
  • Develops and ensures compliance with regulatory standards/requirements and departmental policies and procedures.
  • Maintains current knowledge of the donation and transplantation industry.
  • Identifies areas of opportunities for staff development or improvement and initiates action to address those opportunities with a strong focus on staff retention.
  • Leads organizational and departmental projects as assigned.
  • Establishes an environment in alignment with LifeCenter’s core values of respect, integrity, collaboration, service, and courageous leadership.
  • May take inbound calls during times of high call volume or during staffing shortages.
  • Manager may be required to work nights and weekends to perform management duties and/or support staff.

 

Clinical Responsibilities

  • May be required to backfill team’s on-call schedule as needed.
  • Maintains current knowledge of the donation and transplantation industry.

 

Training Responsibilities

  • In collaboration with the training department, coordinates and executes staff training.
  • Identifies additional training and development needed to maximize staff performance.
  • Responsible for ensuring effective on-boarding of direct reports.
  • Ensures timely staff participation in and successful completion of required trainings.

 

Communication Responsibilities

  • Ensures effective communication and collaboration with team personnel, organization leadership, medical professionals, hospitals and other donation organizations.
  • Serves as clinical resource for the Hospital Development Department which includes giving presentations to various groups.
  • Works in concert with Director of Organ Utilization, Medical Leadership, Organ Donation Services Managers, Clinical Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.

 

Quality and Regulatory Responsibilities

  • Participates as a member of the Organ Donation Services leadership and other applicable departments to reduce risk and ensure quality processes are in place.
  • Participates in auditing and monitoring activities as needed.
  • Ensures timely response to SOP (Standard Operating Procedure) modifications and compliance, CAPA (Corrective Action/Preventive Action), regulatory reporting, audit support, ongoing competencies and quality improvement projects.
  • Participates in timely resolution of non-conformance investigations and development of appropriate corrective and preventative actions. 
  • Remains proficient in all regulatory and accrediting agency standards and policies.

 

Supervision

  • This position directly supervises all Clinical Responders. Staff may be remote and may require travel to perform on-site referral response and donor support duties.
  • Collaboration with training and development of other departments whose staff require exposure to the referral response process.
Qualifications
  • Knowledge of relevant medical terminology and pathology, ability to translate complex medical information into easily understandable language for staff to understand.
  • Must be able to analyze and assess situations and create solutions to solve problems
  • Must possess initiative and a desire for continuous improvement.
  • Must be a critical thinker with an ability to thoughtfully analyze multiple variables to arrive at an appropriate decision
  • Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
  • Ability to learn new tools, applications, and technologies quickly, easily, and independently.
  • This individual must demonstrate operating knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
  • Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
  • An ability to accurately present the donation process in formal and informal educational opportunities.
  • Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with her/his team and health care professionals.

 

BEHAVIORAL REQUIREMENTS: The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life

 

 

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

  • At least three years management experience required.  OPO experience in a non-management role may be considered equivalent.
  • Healthcare experience required. Registered nurse preferred  
  • ACLS preferred
  • Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.

 

LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

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