Operations Manager - (FT) Headquarters
Job Details
Headquarters - Oro Valley (Tucson), AZ
Full Time
Bachelor Degree
Up to 50%



**To be considered for the position you must complete our application process directly through our website at www.wnpa.org/jobs.  Please do not apply through a third-party recruiting website (Glassdoor, Indeed, etc.).**



Operations Manager, New Mexico Region: This position can be considered as a remote-based position that works in a strategically located area within the designated region (preferably is located in New Mexico).


WNPA is a nonprofit education partner of the National Park Service. WNPA supports parks across the West, developing products, services, and programs that enhance the visitor experience, understanding, and appreciation of national parks. Learn more at www.wnpa.org.


As one of our driven and talented Operations Managers with Western National Parks Association (WNPA), you will be responsible for the strategic direction, successful tactical execution of all aspects of retail store operations and, the management of our partnership with the National Park Service (NPS) in your geographical region. Through managing your teams, you ensure that all organizational objectives are met at the store level, including the achievement of sales, staffing plans, visitor experience, visual and brand execution, and controllable expenses. You provide leadership and direction to each park store manager and work closely with NPS to create an environment that ensures visitor satisfaction. d Under the leadership of the Director of Retail, you will serve as a liaison between WNPA home office, WNPA field staff and NPS partners.



This role is responsible for completing the following tasks and any related tasks as assigned:

  • Responsible for overall budget, sales, and expense results by store.
  • Prepares sales analysis and inventory reports monthly to provide recommendations based on KPIs.
  • Manages monthly inventory cycle counts and annual physical inventory counts as required for audit and performance purposes.
  • Assists with the recruiting of park store managers and staff; provides training, coaching, supervision and prepares and delivers staff evaluations, as required.
  • Guides and supports staff in providing service to their field retail sales operations.
  • Conducts bi-annual visits to each park site for training, partnership building and to perform operational audits.
  • Assists with developing positive and productive relationships with park partners, including NPS employees and representatives from the local communities in which WNPA operates.
  • Develops annual operating plans in collaboration with NPS for each location within region.
  • Evaluates new and existing products and advises field staff on appropriate product mix, merchandising, customer service, signage and other associated functions.
  • Works with park store managers and the WNPA Purchasing & Product Development Manager to create new approvals and gain NPS product approval. Provides support to Education & Outreach, Marketing and Philanthropic programs in the parks as needed.
  • Provides primary support for field retail events, shows and programs as required.
  • Researches and resolves discrepancies in all reports from the field.
  • Reviews timecards and expense reports for accuracy and approves them for processing.
  • Ensures adherence to policies and procedures, loss prevention, inventory control standards, store maintenance, human resources and safety issues. Provides training and coaching in areas where appropriate.
  • Reviews appropriate contracts, agreements, and new or existing activities from a financial, budgetary, and risk perspective. Participates in management team activities, i.e. training, meetings, etc.
  • Provides support and assistance to the Director of Retail in departmental administrative functions.
  • Performs other related duties, as assigned.



This role must possess knowledge of, skill in, and/or ability in the following:

  • Excellent planning, organizational, analyzing, problem solving, multi-tasking, and interpersonal & communication skills are required.
  • Effectively and diplomatically, communicate, verbally and in writing, to visitors, employees, members, donors, volunteers, and the general public.
  • Ability to build and maintain positive working relationships with all WNPA personnel, NPS, the Board, volunteers, and members of the public.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
  • Make independent judgments and maintain attention throughout the performance of duties.
  • Work alone and in a team environment.
  • Must possess computer skills with Microsoft Office suite products to include but not limited to, internet, email, word processing, spreadsheets, PowerPoint, and databases.
  • Ability to work with minimal supervision and meet goals.
  • Must be able to effectively use a Point of Sale (POS) system and other new technology and then provide training and guidance to park staff.
  • Must demonstrate superior customer service skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Ability to create, analyze and interpret sales models, reports, compose reports, proposals, business correspondence and procedures.



This role must be able to meet the following physical demands with or without reasonable accommodation:

  • Most work tasks are performed indoors, where temperature is moderate and controlled by office environmental systems. The noise level in the work environment is usually quiet, but may become loud during high customer volume or special events. Occasional work may be performed outside under natural conditions (special events, etc.). Environment will vary when outside work or travel is required.
  • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.
  • When in the field, must be able to stand and walk for up to 8 hours per day.  Desk time is occasionally required. Length of time of these tasks may vary from day to day and task to task.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with customers, volunteers, supervisors/managers, directors and co-workers.
  • Vision occurs continuously with the most common visual functions being those of near vision, depth perception and color vision.
  • Regularly required to bend, stoop, kneel, or crouch.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
  • Requires manual and finger dexterity to be able to operate all necessary equipment such as but limited to; computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
  • Occasionally required to lift and/or move up to 15 pounds.
  • Occasionally required to push/pull up to 50 pounds a distance of about 25 feet.



The Operations Manager travels to assigned WNPA sites or to special events.  Must be able to travel by car or and be willing to travel by air.  Occasional overnight trips may be required.  Approximately one-third to one-half of the time to provide support to field staff, oversee operations and build strong, effective relationships with partner park staff.


Qualifications and Experience


This role must have the following qualifications and/or experience unless otherwise noted:

  • Bachelor’s degree in Retail or Consumer Sciences, Marketing, Public or Business Administration, or a closely related field is preferred.
  • Minimum of five years of professional supervisory retail sales experience, preferably in a National Park Store or similar museum, park, or specialty retail environment, is required.

  • Must have a valid Driver’s license. Areas of experience and expertise with retail marketing strategy, retail promotions and visual merchandising, consumer concepts and theory, non-store and interactive retailing are a plus.


(This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)


The Western National Parks Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, genetic information, veteran status, and other legally protected characteristics.