CMMT POS Installation Consultant
Job Details
Headquarters Allentown PA - Allentown, PA
Full Time
High School
Description

Company Background:

Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals. As one of the largest and most reputable payment processors in the United States, Harbortouch currently handles the merchant accounts for over 110,000 business locations and processes in excess of $9 billion annually, with those numbers continually increasing. We are looking for unique, hands on, and forward looking individuals who are enthusiastic for creating an experience our clients will remember.

Employment Description:

A Point of Sales Installation Consultant is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on this quality of service and dedication. Harbortouch Employees are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as their role with our Point of Sale systems.

Responsibilities:

  • Review installation requirements with merchants.
  • Setup and testing knowledge on all POS hardware and software, including peripherals.
  • Familiarize merchants, sales reps, and field technicians with our software capabilities.
  • Demonstrate use of a system and make software adjustments where necessary.
  • Work closely with our deployment, technical support, and customer service departments to ensure the customer is provided the best experience possible.
  • Acquiring a strong knowledge of POS software.
  • Perform software version upgrades during installation when needed.
  • Perform database migrations during installation when needed.
  • Perform ownership changes across all software suites.
  • Assist merchant in configuring and testing all accessories that we offer.
  • Work with our onsite technicians during support visits to resolve merchant issues.

 

Qualifications

Necessary Skills

  • Excellent listening, oral, and written communication skills
  • Friendly and enthusiastic personality
  • Strong attention to detail
  • Excellent time management and organizational skills
  • Resourceful and motivated to learn
  • Reasoning and problem solving skills
  • Ability to explain technical knowledge in an easy to understand manner.
  • Bilingual (English/Spanish) is a plus, but not required

 

Required Education and Experience

  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices
  • 2+ years of computer technology experience preferred, (Working or Educational)
  • Experience working with POS equipment, registers, and touch screen devices is beneficial

 

 

 

Person must be comfortable on the phone and in person for meeting, be proficient in MS-Office and be willing to do what it takes to help the team succeed. We will be evaluating candidates based on how they interview, prior experiences, knowledge and references.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed. This job description only constitutes a summary of the responsibilities for this position at Harbortouch. The expanding nature of Harbortouch often requires changing roles and additional responsibilities

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