POS Software Consultant
Job Details
Headquarters Allentown PA - Allentown, PA
Full Time
High School
Description

Employment Description:

A Point of Sale Software Consultant is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on this quality of service and dedication. Harbortouch Employees are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multiple channels such as email, ticket systems, and chat systems. Our team members are expected to acquire an in depth understanding of the entire merchant processing industry as well as their role within the organization.

 

Responsibilities:

  • Familiarizing our customers with the basic features of our Point of Sale Systems
  • Email and phone correspondence with our customers and sales force
  • Acquiring a strong knowledge of POS software
  • Reviewing documentation with customers to ensure accuracy of their POS equipment order
  • Interpreting a customers inventory or menu data to an effective POS layout

 

Qualifications

Necessary Skills:

  • Excellent listening, oral, and written communication skills
  • Friendly and enthusiastic personality
  • Strong attention to detail
  • Excellent time management and organizational skills
  • Resourceful and motivated to learn
  • Reasoning and problem solving skills
  • Proficiency in MS-Office and/or Google Docs
  • Bilingual (English/Spanish) is a plus, but not required

 

Required Education and Experience:

  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices
  • Familiarity with the Microsoft Office Suite and/or Google Docs
  • 2+ years of computer technology experience preferred, but not required
  • Experience working with POS equipment, registers, and touch screen devices is beneficial

 

Person must be comfortable on the phone and in person for meeting and be willing to do what it takes to help the team succeed. We will be evaluating candidates based on how they interview, prior experience, knowledge and references.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed. This job description only constitutes a summary of the responsibilities for this position at Harbortouch. The expanding nature of Harbortouch often requires changing roles and additional responsibilities.

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