Project & Help Desk Engineer
Job Details
AC8393 West Reading - West Reading, PA
$50,000.00 - $75,000.00 Salary/year
7:30 -4:30 or 8:00-5:00
Information Technology

Salary - $50,000-$75,000 PLUS $5000 Sign-On Bonus

This is a hybrid position. 

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to work is a very prestigious honor as it is only presented to 100 PA companies, and even more impressive, only 30 medium-sized companies, which Fraser is classified. We are very honored to be a part of such an impressive list!


The Project & Help Desk Engineer is responsible for the installation, customization, and support of document management solutions, business software, and Information Technology (IT) services offered by lmagEze, Inc. a Fraser Company. Solutions and products include: Solutions will encompass Microsoft technologies and software, including SharePoint and Microsoft Server/Office, and network support services. Backup and Remote monitoring tool experience is necessary for success in this role.


  • Installation of hardware and software products at customer locations.
  • Providing customer technical support for hardware and software products (incoming phone calls, email questions/requests, and on-site support).
  • Testing new product releases to identify and correct problems prior to release.
  • Installation of software upgrades, releases, and updates to existing customers.
  • Supporting and/or participating in product demonstrations and pre-sales meetings.
  • Assisting in the specification, preparation, and presentation of proposals, as required.
  • Tracking and recording personal billable and non-billable work on a timely basis, thoroughly and accurately
  • Participating in workshops, webinars and vendor shows to promote Professional Services offerings, if required.
  • Obtain and maintain required technical certifications. This may require off; hours time for study and preparation.
  • Assisting in the administration of Fraser and lmagEze, Inc. in-house systems and services, if required.

Education: BS degree in Information Technology or career related technical certifications preferred Experience: 3-5 Years working in a related position with in the IT support field

Skills Technical:

  • Windows Server Network Administration (2003, 2008, 2012 SBS)
  • Active Directory- Installation, Setup, Configuration, Troubleshooting, Exchange Server 2003/2007/2010
  • Domain Controller/ Local Routing Functionality - Installation, Setup, Configuration, Troubleshooting
  • llS Administration: Website service troubleshooting, and planning
  • TCP/IP Protocol - Subnetting, Configuration, Troubleshooting
  • Server Hardware and Software - Installation, Setup, Configuration
  • Problem resolution and analysis - general troubleshooting
  • Remote and on site customer network support
  • Planning, migration, deployment, and customization
  • Desktop/User Support (XP, Vista, Windows 7)
  • SharePoint Services 2.0 I 3.0, Sharepoint 2010 Server
  • ISA Server
  • SQL Server (2005, 2008, 2012 Express)
  • Backup software – Barracuda and Axcient
  • Microsoft Office Professional Suite Products - Word, Excel, PowerPoint, Access, Visio, Outlook
  • Test engineering
  • Testing hardware and software expertise - testing on all Windows Operating Systems
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Creating test environments (Laboratories, Virtual and Physical Test Hardware)
  • Network management and support- some knowledge of modems, routers, terrestrial/wireless services

Professional Skills

  • Strong client-facing communication skills – both written and verbal – with a focus on customer service
  • Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
  • Exercise sound judgment when evaluating situations, when offering positive suggestions, and when making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver's license


  • Salary - $50,000 - $75,000 PLUS $5000 Sign-On Bonus
  • Company incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

We welcome the opportunity to discuss what the next successful years in your career could look like here at Fraser!