Salary - $50,000-$75,000 PLUS $5000 Sign-On Bonus
This is a hybrid position.
Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to work is a very prestigious honor as it is only presented to 100 PA companies, and even more impressive, only 30 medium-sized companies, which Fraser is classified. We are very honored to be a part of such an impressive list!
The Project & Help Desk Engineer is responsible for the installation, customization, and support of document management solutions, business software, and Information Technology (IT) services offered by lmagEze, Inc. a Fraser Company. Solutions and products include: Solutions will encompass Microsoft technologies and software, including SharePoint and Microsoft Server/Office, and network support services. Backup and Remote monitoring tool experience is necessary for success in this role.
DUTIES AND RESPONSIBILITIES:
- Installation of hardware and software products at customer locations.
- Providing customer technical support for hardware and software products (incoming phone calls, email questions/requests, and on-site support).
- Testing new product releases to identify and correct problems prior to release.
- Installation of software upgrades, releases, and updates to existing customers.
- Supporting and/or participating in product demonstrations and pre-sales meetings.
- Assisting in the specification, preparation, and presentation of proposals, as required.
- Tracking and recording personal billable and non-billable work on a timely basis, thoroughly and accurately
- Participating in workshops, webinars and vendor shows to promote Professional Services offerings, if required.
- Obtain and maintain required technical certifications. This may require off; hours time for study and preparation.
- Assisting in the administration of Fraser and lmagEze, Inc. in-house systems and services, if required.