Employment First Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The list of essential duties and responsibilities, as outlined herein, is intended to be representative of the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein is such duties are a logical assignment to the position.

1. Implements, revises, designs and monitors systems and processes which manage the flow of casework and billable services for DRS customers, ensuring program capacity and financial sustainability.
2. Effectively captures and monitors data so as to account / report for all billable services, maximizing efficiencies within the program.
3. Oversees, implements and evaluates program satisfaction measures.
4. Remains abreast of labor market trends, public policy, Employment First initiatives and other issues affecting individuals with disabilities (e.g. ADA, social security, health benefits, accommodations, etc.).
5. Provides vocational counseling, as allowed, to individuals for whom the service is deemed necessary and appropriate.
6. In collaboration with Director, utilize a team approach for hiring with consideration to factors of: skill, knowledge, integrity, capacity to learn, conflict resolution, and motivation for working in the field, along with the recognition of the need to complement the existing team.
7. Train, supervise, evaluate and delegate responsibility and assignments to a team of Employment First Community Job Developers, enabling them to provide consistent, high quality, supports and services which increase the marketability, integration and sustained placement of DRS referrals. Provides input and guidance to direct reports through individual and group meetings as well as regular monitoring visits to community sites.
8. Provides outreach, direction, training and support, through collaboration with a variety of entities, which maximize the quantity and quality of competitive integrated job placements. Ensures development and maintenance of relationships which lead to sustained employment opportunities for individuals with disabilities.
9. Work in concert with the Employee Development Services team to ensure open communication and maximize service delivery for individuals co-enrolled in EDS & Employment First.
10. Provide interim coverage in the event of Employment First Community Job Developer vacancy or planned absence.
11. Collaborate with Little City’s Marketing and Development teams to generate or revise program promotional materials, increase exposure and maximize financial stability.
12. Provide guidance and support for successful launch of new initiatives or physical program locations. Gather relevant data related to feasibility, needs, opportunities and risks.
13. Maintain and share industry knowledge: Attend meetings, trainings and participate on councils or related groups focused on federal and state trends or policies regarding applicable labor initiatives and legislation. Relay the principle concepts and requirements to program / agency leadership and program staff - implement changes as necessary.
14. Participate in recruitment efforts (resource fairs, community networking) to ensure program is known and accessible.
15. Work cooperatively with all LifePath staff to ensure that programs/services offered enhance the quality of life of individuals receiving services.
16. Maintains annual American Heart Association certification in First Aid and CPR.
17. Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor.