POS Technical Support Representative Allentown
Job Details
Experienced
Headquarters Allentown PA - Allentown, PA
Full Time
High School
Customer Service
Description

Job Description:

The POS Support candidate will be responsible for supporting, training, and implementing Harbortouch software and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in windows operating systems and be able to effectively articulate solutions to the customers and higher tiers. The position requires working hours that will include weekends and holidays, as determined by the requirements of the department.

 

Responsibilities:

  • Field inbound communicate related to POS Equipment and Software via phone, chat and ticket systems
  • Demonstrate empathy while maximizing opportunity to build rapport with customers
  • Maintain and improve performance of POS Equipment and Software
  • Diagnose customer issues through process of elimination by asking probing questions
  • Provide customers with efficient and courteous service
  • Provide resolution by identifying problems, researching answers and relaying information effectively
  • Make follow up outbound calls to customers to ensure their issues are resolved completely
Qualifications

Required Skills:

• Excellent listening, written, and verbal communication skills

• Strong problem-solving skills with proficient attention to detail

• Must be able to handle multiple tasks at once in a fast-paced inbound call center environment

• Interact and coordinate with other departments to resolve customer issues

• Ability to adapt to and implement change

• Creative and forward thinking

• Proficient in relevant computer applications

• Experience with one of the following is required: Windows NT, 2000, 2003, XP

Preferred Skills:

• Experience working with credit card terminals, POS equipment, registers, and scanners is a plus

• An A+ certification is beneficial

• We are always looking for candidates that have an IT degree or in pursuit of one

• Bilingual (English/Spanish) is a plus

• 2+ years Customer Service/ Technical Support experience preferred

• Experience in the banking or credit card processing industry preferred

Candidate must be comfortable on the phone and in person for meeting, be proficient in MS-Office and be willing to do what it takes to help the team win. We will be evaluating candidates based on how they interview, prior experiences, knowledge and references.

Shift4 Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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