Day Center Services Coordinator (On-Call)
Job Details
Entry
San Pedro Street - Los Angeles, CA
On- Call
4 Year Degree
$15.00 - $17.00 Hourly
None
Any
Nonprofit - Social Services
Description

Essential Functions

  1. Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities
  2. Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food
  3. Ensure a safe and welcoming environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants
  4. Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate
  5. Train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized
  6. Assist with Day Center tracking and data entry as needed
  7. Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  1. Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
  2. Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
  3. Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
  4. Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  5. Strong written and oral communication skills required
  6. Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines

Supervisory Responsibility 
This position does not have any supervisory responsibilities.

Work Environment

The Day Center is staffed seven days per week (Mon-Fri 5:45 am-5.00 pm & Sat-Sun 7.00 am-3:30 pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meet the immediate needs of over 200 women each day. This position will be responsible for the organization and implementation of the Day Center services during open business hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management.  The On- Call Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. This position reports directly to the Day Center Program Manager.

Physical Demands

  1. Candidate must be able to bend, stand on a step stool, walk stairs and lift at least 25-45lbs
  2. Carry and sort donations
  3. Ability to operate computer, phones, fax and printer

Position Type and Expected Hours of Work 
This is a Part- Time. Ability to work daytime hours is required. On-call shifts are Mon-Fri between the hours of 6.00 am-4:30 pm & Sat-Sun 7 am- 4:00 pm. Rate is $15.00/hour and is paid based on hours worked.  

Travel 
Minimal traveling may be required for activities, meetings and/or trainings as directed

Qualifications

Required Education and Experience 

  1. Associate’s degree or equivalent experience preferred
  2. Direct service experience with disadvantaged populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
  3. Oral and written fluency in both Spanish and English strongly preferred

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

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