Animal Care Supervisor
Job Details
Entry
Bellevue - Bellevue, WA
Full Time
None
None
Day
Description

POSITION SUMMARY:

The Animal Care Supervisor is responsible for maintaining high standards of animal care across all animal housing areas.  He/she directly supervises animal care assistants as well as program volunteers. The Animal Care Supervisor works under the direction of the Animal Care Manager to develop, implement, and evaluate department programs and services.  He/she provides leadership and supports the mission, goals and philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:

  • Reports to Animal Care Manager
  • Directly supervises the Animal Care Assistants and the Dog and Cat Care Leads in conjunction with their fellow Animal Care Supervisor and the Animal Care Manager
    • Hires, trains, schedules and motivates team members to provide for their growth and to maximize their potential for the good of the organization
    • Coaches team members to meet established goals and objectives
    • Verifies that organization and department policies and procedures are being followed while attaining high standards of customer service and animal care
    • Provides timely communication of department or agency updates to direct reports
    • Processes time-off requests and timecards as appropriate
    • Conducts performance reviews according to agency timelines
    • Conducts disciplinary meetings and maintains related documentation per HR guidelines
    • Covers staffing shortages or absences
  • Works closely with the Dog and Cat Pathway Coordinators to ensure daily care objectives and goals are achieved. 
  • Works closely with volunteers working in the department and related programs; provides support and training as needed
    • Maintains a high level of communication with the Director of Volunteer Services regarding volunteer position updates and recruitment needs
  • Recommends program changes to his/her Manager for approval; provides assistance with creating procedures and protocols to support approved changes, overseeing implementation, and monitoring impact as directed
  • Responsible for ensuring animals are housed and cared for appropriately while on campus
    • Ensures adherence to housing guidelines
    • Oversees staff feeding, cleaning, medicating, and monitoring practices
    • Assists the Pathway Coordinators with animal movement and updating records as needed
  • Maintains compliance with any safety, health and labor regulations
  • Assists in writing or editing communication when appropriate, such as, but not limited to, memos and manuals  
  • Prepares monthly reports and/or other data as requested by Manager or Director
  • Completes and files all paperwork and other records accurately;  adheres to the files and records retention policy and procedures
  • Works on other assigned programs and special projects seasonally, as time allows
  • Assists Animal Care Manager in submitting program budget requests, follows established annual budget amounts for program accounts and monitors program inventory

SECONDARY FUNCTIONS: 

  • Adheres to Seattle Humane Standard Operating Procedures
  • Promotes a positive, supportive, cooperative work environment based on mutual respect and open communication
  • Responsible for reading and responding to work email at the beginning of each shift and during each shift as necessary
  • Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
  • Supports the Intake team with incoming animals:
    • Assists or designates a staff person to intake and offload new animals
    • Trains staff in conjunction with the intake team to perform intake assessments, and completes intake assessments as necessary in accordance with Seattle Humane guidelines
    • Accurately enters data into computer
    • Creates animal bios for website and kennel cards
  • Reports any health, behavior, safety or security concerns in a timely manner
  • Answers incoming calls and emails to the department and returns messages promptly and professionally
  • Performs intake assessments for incoming animals in accordance with SH guidelines, accurately enters data into computer, and creates animal bios for website and kennel cards
  • Leads the Daily Huddle as assigned
  • Performs Manager-on-Duty functions as assigned
  • Performs opening and closing procedures
  • In conjunction with Behavior team, trains staff and performs second advising as requested by Customer Care team, and as time permits 
  • Other duties as assigned

SUPERVISORY RESPONSIBILITY:

Directly supervises the Animal Care Assistants and Cat and Dog Care Leads in conjunction with their fellow Animal Care Supervisor.  Provides leadership for all department employees and volunteers.

COMMUNICATION/INTERPERSONAL CONTACT:

  • Daily communication with Animal Care Manager and co-Supervisor regarding concerns, ideas, and progress
  • Daily close collaboration and communication with Pathway Coordinators regarding animal needs and concerns regarding staff and volunteer interaction
  • Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person 
  • Daily communication with program volunteers through direct contact, telephone, Volgistics, and email 
  • Regular contact with administrative staff 

COMPLEXITY:  

A high degree of independent judgment required.  The nature of the job will vary. The most dif­ficult as­pect to the position is managing a work plan and supervising employees.  Must be able to coordinate staff and volunteers and remain focused on the agency goals and objectives.  A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision.  The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions.

Qualifications

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

  • Must have excellent oral communication skills
  • Must be able to write clearly and listen effectively
  • Must possess the organizational and planning skills to determine work priorities and schedules
  • At least one year employment at an animal shelter or related professional experience handling animals is preferred 
  • Basic knowledge of animal health, behavior and nutrition
  • Basic knowledge of Word and Excel; must be familiar with Windows environment, internet use and e-mail;  experience with databases and data entry helpful

LICENSES/CERTIFICATIONS REQUIRED:

  • High school graduate or possess a GED required
  • Capable of being certified in CPR and human first aid
  • Capable of becoming EBI (euthanasia by injection) certified

PHYSICAL/MENTAL REQUIREMENTS:

  • Must communicate clearly and concisely, both orally and in writing
  • Must be comfortable administering medications and injections
  • Re­quires the ability to solve problems and make clear decisions quickly
  • Must have good attention to detail, be able to concentrate and produce accurate work despite frequent interruptions 
  • Must be able to negotiate, organize and manage multiple and complex projects
  • Requires the ability to pay attention to detail while focusing on strategic goals and objectives 
  • Must possess the ability to be sensitive to other opinions, perspectives or cultures 
  • Must be able to offer excellent customer service (internal and external)   
  • Must feel comfortable in dealing with angry, confused, distraught and/or irrational people
  • Must exhibit initiative and motivation in performing all duties 
  • Must have good senses of hearing, vision, and smell (to distinguish between various odors)
  • Must be able to stand for long periods of time and must be able to walk quickly
  • Must be able to see clearly with a least one eye and have good dex­terity and reflexes especially when restraining or moving an animal
  • Must be able to lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control animals up to 200 pounds when on a leash   

WORKING CONDITIONS:

  • General office and animal shelter environment.  When handling ani­mals, there is a potential of animal bites, exposure to zoonotic diseases, animal dander and noise.  Potential for working with angry or irate customers.  Involves entering and leaving work areas alone and at night. 
  • Equipment Use: Fax machine, copiers, multi-lined telephone, overhead projector, personal computer and printers, animal leashes, collars and/or carriers.  Safety boots, hearing protection, eye protection, respirators, gloves, animal leashes, clothes washer and dryer, broom, mop, hoses and nozzles, sprayers, scrapers, squeegees and animal dryers. Use of Seattle Humane vehicle.
  • Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis.  Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions. 
  • Work Hours: Full-time non-exempt position. 40 hours per week scheduled, five days a week.  Must be available evening and/or weekend hours. Schedule may vary depending on coverage by other department staff, holidays, or emergencies. 

 

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